Director - Operations

Director - Operations

Location: Infopark, Kakkand, Kerala

Experience: 10+ years in IT project management, with expertise in automation, digital transformation, and company-wide leadership.

Role Overview:

- We are looking for a dynamic and strategic leader to spearhead the complete automation and digital transformation of our client's BPO operations.

- The ideal candidate should have a strong IT background, expertise in process automation, and a proven track record of leading large team and managing an entire organization.

- This role requires a blend of technology-driven problem-solving, operational excellence, and strategic vision to take the company into its next phase of growth.

Requirements:

- 8-10+ years in IT project management, with expertise in automation, digital transformation, and company-wide leadership.

- Strong IT and automation expertise - hands-on experience in RPA, AI implementation, or enterprise software integration.

- Proven ability to lead, manage, and scale entire organizations.

- Exceptional people management skills, with experience handling large teams across multiple functions.

- Strong understanding of business process automation, digital transformation, and operational excellence.

- Ability to drive organizational change, motivate teams, and align business strategy with technology.

Key Responsibilities:

- Responsible for advancing the interests of the team, as expressed in its vision and mission statements.

- Responsible for providing the highest level of effective representation to the system and the community which it serves.

- Planning, directing, organizing and managing the entire offshore operations.

- Work in close collaboration with all service providers other staff to ensure delivery of world class healthcare services.

- Responsible for the delegation of duties and the establishment of formal means of accountability.

- Design and implement effective operational methods in a way that is directly proportional to boosting the revenue.

- Work in close collaboration with process leads to ensure implementation of approved processes and programs.

- Ensure all policies and procedures meets the requirements of licensing or accrediting bodies.

- To review and respond to any review by state of local surveys, inspections and accreditation.

- To participate in reviews, complete statutory, statistical and annual reports as mandated.

- Responsible for the day-to-day administrative operations.

- Responsible for the financial integrity of the operations.

- Ensures the effective operation of a quality improvement process which includes the periodic assessment.

- Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements.

- Ensures that an annual audit is conducted and appropriate actions are taken in accordance with the findings.

- Ensures the maintenance and timely updating of operational procedures manuals.

- Ensures that effective communication is maintained with all departments