Posted By
Shobha
Senior Consultant - IT Recruitment at Value Vision Management Consultants
Last Login: 24 August 2024
Posted in
Banking & Finance
Job Code
1310544
Operational Risk Ethics & Compliance -Director
Experice-14+yrs
Work location- WFH
- Executing the Ethics & Compliance (E&C) global delivery strategy and delivery model in alignment with firm strategy;
- Enabling ethics and compliance program implementation in Acceleration Centres and support ongoing operations with E&C program teams in the Acceleration Centres;
- Overseeing delivery coordination, planning and operations across E&C teams and Acceleration Centre teams;
- Overseeing a large matrixed team across multiple locations;
- Developing and executing business strategies to achieve short and long-term goals;
- Developing and implementing business plans to improve cost-efficiency;
- Overseeing E&C global delivery operations and for the delivery of the overall operational metrics;
- Maintaining positive and trust-based relations with stakeholders, delivery managers and leadership;
- Assessing, managing, and resolving problematic developments and situations;
- Ensuring the delivery of SLAs and KPIs targets including day to day service levels, customer experience, quality measures and compliance measures;
- Upholding the responsibility and accountability for the operational performance of the E&C delivery teams;
- Committing to the continuous identification implementation of operational best practice through interaction with the wider team;
- Managing and developing the operational client relationships by conducting (where appropriate) operational review meetings and day to day ops liaison within key stakeholders;
- Identifying and highlighting further opportunities for services and process improvements;
- Exemplifying leadership, people management, communication and influencing skills at a senior level;
- Building and maintaining relationships;
- Translating business strategy into day to day delivery;
- Setting and reviewing quality performance standards;
- Setting and reviewing of organizational / productivity objectives; and,
- Demonstrating the ability to manage and influence key stakeholders.
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Posted By
Shobha
Senior Consultant - IT Recruitment at Value Vision Management Consultants
Last Login: 24 August 2024
Posted in
Banking & Finance
Job Code
1310544