Director - Operational Excellence - Pharma

Director - Operational Excellence - (15-25 yrs)

Job Description / Capsule :

- This role will be responsible functionally for providing support to the VP Enterprise Capability Solutions (ECS) and MD of the company.

- The role will report short term into the VP, ECS, and longer term, will report into the ECS/GITC Operations Leader once that role is recruited.

- The scope includes a range of areas associated, most notably, with performance metrics and tracking, portfolio visibility and communications to support the transformation & transition to the organizations new operating model.

- This role will also support the orchestration and completion of key processes to be completed for company-IT, e.g., tier process, annual planning, IT strategy alignment and identifying/deploying ongoing business agility opportunities and ensure these are embedded into the ECS organization.

- The role will also be accountable for company entity Strategy & Performance - to develop the strategy and measures to enable the Chennai & Bangalore centers achieve their objectives in terms of quality, speed, efficiency, and service levels.

- The role will work closely with VP ECS with matrix management into our Strategy and Performance (S&P) team, company Leadership team the rest of the ECS LT to drive consistency, governance and delivery to time, quality for pan company IT initiatives and processes.

- The role holder will sit on the ECS & company site leadership team and be given their own remit of responsibility

- He /She will be expected to use initiative and a self-driven approach, with the opportunity to identify and suggest continuous improvement opportunities.

Typical Accountabilities :

- Work with the VP ECS, ECS LT, company LT to deliver and embed our global company IT strategic initiatives , operating model, site operational excellence and ways of working spanning :

Governance, Strategy & Performance

- Facilitate ECS input to company IT strategy, ECS strategy alignment and adoption and track key ECS strategic priorities and milestones - identifying continuous opportunities

- Support understanding, agreement and adoption of pan company IT OKRs and KPIs within ECS; facilitate agreement of ECS performance OKRs and KPIs and associated governance and tracking processes to align with company IT performance processes/governance

- Use analytics to identify continuous improvement opportunities and undertake selective cross and in-industry benchmarking to support continuous improvement and strategic thought leadership

- Create and own assessment of all aspects of strategy & performance of company (including GCO both sites & R&D BLR), design and fine-tune appropriate measures, evaluate metrics and outputs and report on business performance and trends so that the leadership team can understand performance against key indicators

- Manages knowledge partnerships with Consultants & industry bodies to provision the outside in view to the entity

Portfolio

- Ensure company IT portfolio governance, standards and processes are understood and adopted across ECS

- Work with ECS LT and S&P to provide consolidated visibility of the ECS portfolio - identifying optimization opportunities

- Facilitate and support ECS portfolio prioritization processes and decision making

- Identify opportunities for re-use, share, speed, de-duplicate, simplify - within ECS and with company IT partners

- Support consistency of delivery approaches and methods both within ECS and with overall company IT approaches/methods

- Track ECS portfolio delivery and governance for continuous improvement opportunities

ECS & company Operations

- ECS & company Pulse survey reporting to leadership

- Support annual financial/budget planning

- Support Tier process at both the functional & site level

- Facilitate cross-ECS & site engagement and broader ecosystem events

- Develop and deploy ECS & company communications and stakeholder engagement

- Manage and optimize programme/project management capability pool across ECS

- Ensure ECS has Transformational consistency/delivery across operations

- ECS & company thought leadership: Drive the innovation story and impact through digital, agile, etc.

- Drive & program manage cross functional initiatives across company & ECS

IT Business Resilience

- Owns the global Business Resilience management process for company IT.

- Ensures that Business Continuity plans for all service lines are formulated, updated and tested regularly.

- Also ensures effective leadership of all global Business Continuity measures in case of real life outages to any of the offshore (Chennai/BLR) or hub locations that effect IT & other service delivery.

Typical People Management

- 1-12 Approximate number of people managed in total (all levels)

Education, Qualifications, and Experience :

Essential :

- Bachelors degree required, MBA or advanced degree preferred in Information Technology, Business Administration, or related field

- 7+ years' experience in business and performance

- 3+ years' experience in a pharmaceutical or biotech environment preferred

- 5+ years' experience leading cross functional teams and building consensus

- Experience with insights generation and demonstrated understanding of new and emerging business intelligence tools

Desirable :

- Six Sigma certification

- Knowledge of industry qualifications and standards management ideally in a mixed in/ outsourced IT environment/consulting

Skills and Capabilities :

Essential :

- Understanding of portfolio management concepts

- Understanding of critical operating/manufacturing value chain and processes

- Ability to work with cross-functional teams and multiple leadership layers to develop critical business outcomes

- Ability to influence and challenge at a senior level and communicate complex issues in a simple and effective way

- Effective analytical skills to identify opportunities for performance improvement and enhanced business/ways of working agility - including within portfolio and performance working

- Knowledge of transformation delivery approaches and methods, including Agile and waterfall and the relative pros and cons when using those and other methods

- Good understanding of deploying OKRs/KPIs metrics for enhanced business performance and utilizing benchmarking for effective target setting

- Effective strategic thinking and problem-solving skills

- Good understanding of budgeting and finance concepts and processes

Desirable :

- Performance management approaches and application

- Able to communicate the potential impact of developments in the IT marketplace on organizations and individuals internal and external to IT

Key Relationships to reach solutions :

Internal (to company or team) :

- ECS LT

- Company LT

- Functional Leadership Teams

- Global IT Senior Managers

- Other S&P teams

External (to company) :

- Third party suppliers

- Consulting Organizations