Director - Offshore Client Operations - Bank

Director (Head of India Offshore Client Operations) opportunity with a Top MNC Bank (one of the largest financial services providers in the world, engaged in retail banking, credit cards, corporate banking, and wealth and investment management)

Please note: Only existing Director / India Head from Operation (middle office, fund accounting, derivatives operation etc..) background need apply.

Experience required: 15+ years out of which 4 years in Sr. capacity

Qualification: CA/MBA/PG

- Ownership and accountability for the phased migration of a wide variety of Operations functions from multiple donor locations to the captive sites;

- Oversight of recruitment, training and ongoing development of staff. Team size will be over 200 FTE by the end of 2014 spread across sites, including captive and third party vendor populations. These numbers are expected to grow as the organisation continues to expand its offshoring programme.

- Development and implementation of department wide policies and procedures, and responsibility for directing day-to-day operations

- Management oversight of all KRI’s and KPI’s

- Ensure all applicable governance, compliance, risk policies and procedures are adhered to and a mechanism exists to promote escalation by staff where appropriate.

Migrations are planned through to the end of 2014 and the expectation is that all phases will be delivered on or ahead of schedule.

- Creation and delivery of an effective value proposition to both internal and external clients of India Offshore Operations.

- Day-to-day management of all COG and CCL activities in India, which will likely include network management, collateral management, cost-of-income, transactional client support, KYC and client valuations.

- Continual review of existing processes to ensure exceptional performance, efficiency and risk management. Carry out complex analysis to identify innovative ways to improve straight-through processing, client experience, performance against regulatory targets and the firm’s standing against its peers.

- Key member of the India Offshore Operations team, helping deliver a resilient, best-in-class operational offering to the global businesses through a blended captive and 3rd party provider approach in country. Crucially, the role holder will be expected to provide credible succession to the head of Offshore Operations in India.

- Active member of the Client Operations and CCL global management teams. Full participation in discussions regarding the global footprint, and the strategic direction of the group as a whole. Leadership and involvement in firm wide people initiatives, with particular focus on the development and replication of these initiatives.

- Active participation in external market developments and initiatives. Detailed understanding of changes within the regulatory environment and the expected impact on the functions under management. Firm representation or leader of relative industry forums; ensure organisation is viewed as the leader amongst its peers and driving change within the industry.

- Effective management of operational costs to ensure the function is performed within budget. Proactively identify opportunities to lower operating costs, whilst maintaining performance.

- Foster strong working relationships with both internal (i.e. FO, Audit, Compliance, Legal and Finance) and external counterparts (i.e. Regulators, External Audit and Vendors). Confident communication (written, verbal / presentations) and the ability to effectively negotiate favorable terms for the team and firm when required. Effective management of key client relationships and promotion of organisation Operations as a differentiating factor from its peers.