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Posted in
Banking & Finance
Job Code
1521150
Role Description:
This is a full-time on-site role for a Director Operations Mortgage located in Mumbai.
The Director will be responsible for day-to-day operations management, team management, budgeting, and ensuring high levels of customer service in the mortgage division.
Qualifications:
- 15 + Years experience.
- US Mortgage Operations Management and Budgeting skills.
- Analytical Skills and Team Management abilities.
- Experience in Customer Service.
- Strong decision-making and problem-solving skills.
- Excellent communication and leadership skills.
- Proven track record of driving operational efficiency and process improvements.
The Director - Operations Mortgage is a critical leadership role responsible for overseeing and optimizing the day-to-day operations of the mortgage division. This role requires a highly experienced and results-oriented individual with a proven track record in US mortgage operations, team leadership, budgeting, and customer service. The Director will be responsible for driving operational efficiency, process improvements, and ensuring a seamless and positive customer experience.
Key Responsibilities:
Operational Management:
- Oversee all aspects of mortgage operations, including loan origination, processing, underwriting, closing, and post-closing activities.
- Develop and implement operational strategies to achieve business objectives and enhance efficiency.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Ensure compliance with all applicable regulations and legal requirements. Identify and mitigate operational risks.
- Streamline processes and workflows to improve productivity and reduce costs. Implement and manage technology solutions to support mortgage operations.
Team Management:
- Lead, manage, and mentor a team of mortgage professionals.
- Foster a positive and collaborative work environment. Set performance expectations and provide regular feedback.
- Conduct performance reviews and identify training and development opportunities. Resolve employee issues and conflicts.
Ensure adequate staffing levels to meet business needs.
Budgeting and Financial Management:
- Develop and manage the annual budget for the mortgage operations department. Monitor expenses and identify opportunities for cost savings.
- Analyze financial performance and provide regular reports to senior management. Forecast future financial performance.
Customer Service:
- Establish and maintain high standards of customer service. Develop and implement customer service strategies to enhance customer satisfaction.
- Resolve customer complaints and escalations. Monitor customer feedback and identify areas for improvement. Ensure timely and accurate communication with customers.
Process Improvement:
- Identify and analyze existing processes and workflows.
- Develop and implement process improvements to enhance efficiency and reduce costs.
- Implement best practices in mortgage operations. Champion a culture of continuous improvement.
Strategic Planning:
- Contribute to the development of the overall strategic plan for the mortgage division. Identify market trends and competitive landscape.
- Develop and implement strategies to capitalize on market opportunities. Required Skills and
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field. MBA or other advanced degree preferred.
- 15+ years of experience in US mortgage operations management, with a demonstrable track record of success.
Deep understanding of the US mortgage industry, including regulations, compliance requirements, and best practices. Proven experience in budgeting, financial management, and P&L responsibility.
- Strong leadership, team management, and mentoring skills. Excellent communication, interpersonal, and presentation skills.
- Strong analytical, problem-solving, and decision-making skills.
- Proven ability to drive operational efficiency and process improvements. Experience in customer service and customer relationship management.
- Proficiency in mortgage origination systems (LOS) and other relevant software applications. Ability to work independently and as part of a team. Strong work ethic and commitment to achieving results.
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Posted By
62
JOB VIEWS
28
APPLICATIONS
1
RECRUITER ACTIONS
See how you stand against competition
Pro
View Insights
Posted in
Banking & Finance
Job Code
1521150
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