Posted By
Posted in
Banking & Finance
Job Code
1442905
Director - Merchant Risk & Monitoring
Responsibilities will include:
- Functional Expertise
- Strengthening Onboarding Process
- To revise overall onboarding policies for QR/Swipe.
- To introduce additional controls in the overall policy
- To oversee implementation of the frameworks, Models, SoP's and exceptions.
- Document retention and review mechanisms.
- Benchmarking and creating SoP for customer profile verification (CPV)
- Strengthening the ongoing Monitoring of Merchants
- To institutionalize a process of risk segmentation basis KYC and other information received through the onboarding process.
- To create a Rating scorecard basis merchant onboarding/CPV.
- To deploy a comprehensive Merchant behavior score.
- To deploy Swipe specific monitoring process.
- To create rules to address fraud events and design alerts /triggers deriving information from various sources such as IVR, CPV, Agency visits, document requests etc.
- To develop TPV / behavior-based alerts.
- To institutionalize and oversee the process of investigating and red flags / disputes etc.
- To manage the overall TMS process.
- To deploy robust rules for PAPG, Investments, QR & Swipe
- To manage the AFPR review
- To review, deploy and manage the overall unblocking SoP.
- To review the ongoing TMS blocking rules.
- To review RTD, M-Block & Alerts.
- CMO tagging /Other rules monitoring by the regulators.
Regulatory Interaction:
- To be the first point of contact with NPCI and the partner bank risk team
- To analyse and revert on information's/ issues asked/highlighted by the Bank.
Problem Solving:
- To continuously benchmark and evolve the overall process of Merchant fraud risk and exposure monitoring and bridge in the gaps wherever required.
Interaction:
- Work closely with different functional SPoCs such as fraud operations, Merchant experience, Product and tech teams, compliance, data science, internal risk teams and institutionalize/continually improve the overall exposure monitoring process.
- Work in consultation with CRO in implementing a rigorous merchant fraud and exposure monitoring framework within the organization.
- Also work closely with other entities such as Unity Bank, NPCI in terms of addressing the key issues / incidents/Information that may be asked for or occur due to some process gaps and create a governance and framework around controlling the same.
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Posted By
Posted in
Banking & Finance
Job Code
1442905