Director - Merchant Risk & Monitoring - Banking/BFSI

Director - Merchant Risk & Monitoring

Responsibilities will include:

- Functional Expertise

- Strengthening Onboarding Process

- To revise overall onboarding policies for QR/Swipe.

- To introduce additional controls in the overall policy

- To oversee implementation of the frameworks, Models, SoP's and exceptions.

- Document retention and review mechanisms.

- Benchmarking and creating SoP for customer profile verification (CPV)

- Strengthening the ongoing Monitoring of Merchants

- To institutionalize a process of risk segmentation basis KYC and other information received through the onboarding process.

- To create a Rating scorecard basis merchant onboarding/CPV.

- To deploy a comprehensive Merchant behavior score.

- To deploy Swipe specific monitoring process.

- To create rules to address fraud events and design alerts /triggers deriving information from various sources such as IVR, CPV, Agency visits, document requests etc.

- To develop TPV / behavior-based alerts.

- To institutionalize and oversee the process of investigating and red flags / disputes etc.

- To manage the overall TMS process.

- To deploy robust rules for PAPG, Investments, QR & Swipe

- To manage the AFPR review

- To review, deploy and manage the overall unblocking SoP.

- To review the ongoing TMS blocking rules.

- To review RTD, M-Block & Alerts.

- CMO tagging /Other rules monitoring by the regulators.

Regulatory Interaction:

- To be the first point of contact with NPCI and the partner bank risk team

- To analyse and revert on information's/ issues asked/highlighted by the Bank.

Problem Solving:

- To continuously benchmark and evolve the overall process of Merchant fraud risk and exposure monitoring and bridge in the gaps wherever required.

Interaction:

- Work closely with different functional SPoCs such as fraud operations, Merchant experience, Product and tech teams, compliance, data science, internal risk teams and institutionalize/continually improve the overall exposure monitoring process.

- Work in consultation with CRO in implementing a rigorous merchant fraud and exposure monitoring framework within the organization.

- Also work closely with other entities such as Unity Bank, NPCI in terms of addressing the key issues / incidents/Information that may be asked for or occur due to some process gaps and create a governance and framework around controlling the same.