Director/Leader - Order To Cash Practice - BPO

Candidate will be responsible for :

- Ensuring that Order to Cash teams implement best practices, leverage Robotics process Automation, technology, analytics and tools effectively and work with clients to evaluate process changes that will improve performance

- Engage in day to day management of operational teams when performance requires improvement, and guide Order to Cash transformation during transition to realize accelerated benefits

- Guiding the Order to Cash team in developing and modifying process bluebooks, solutions standards, SLA and Internal Control standards and process maturity models

- Driving clear and concise communication within the team, and concise executive level reports to client management

- Close partnering with the Order to Cash offering Lead to operationalize cognitive and automation solutions in the existing portfolio and development of a broad suite of reference clients for these differentiating solutions

- Min 16+ yrs of experience (min 10+ yrs in OTC)- rich experience in OTC delivery, solution design and process re-engineering

- Candidate will be responsible for doing client turnarounds and process re-engineering for existing business and pitch in new deals

- Tenured VP's/Sr VP's can apply