Director - Knowledge Management - Professional Services

Job title - Director of Knowledge Management

location - India ( Hybrid )

Job Summary:

Lead the Knowledge Management function, providing capabilities and solutions to stakeholders across Tax, Audit, and Advisory. Oversee the operations and delivery of knowledge management services across the organization.

Key Responsibilities:

- Develop and implement innovative Knowledge Management (KM) solutions for client service teams.

- Collaborate with leadership to establish a KM strategy aligned with business priorities.

- Promote a culture of knowledge sharing through various awareness initiatives and campaigns.

- Define metrics aligned with the KM strategy; regularly measure and communicate knowledge-sharing successes to the strategic leadership team.

- Lead a team of skilled content managers, graphic designers, and SharePoint developers to execute the knowledge agenda.

- Act as a mentor and coach to the team, fostering professional development and motivation.

- Oversee the effective hiring, onboarding, management, development, and retention of team members.

Qualifications:

- Bachelor's degree in Business Administration, Information Science, Computer Science, or a related field.

- Advanced degrees (Master's or higher) in Knowledge Management, Information Management, or a related discipline.

Skills and Competencies:

- Experience in Knowledge Management or a related role, preferably within a professional services organization.

- Strong analytical and problem-solving skills with attention to detail.

- Excellent communication skills and the ability to collaborate effectively with diverse teams.

- Enthusiastic, adaptable, and quick to learn with a proactive approach.