Director - IT Business Partnerships - Bio/Pharma/Retail

Director of IT Business Partnerships

Key Responsibilities:

As the Director of Regional IT Business Partnerships, you will ensure the highest levels of user experience and satisfaction with IT services across the region. This includes proactive management of expectations and enabling colleagues to leverage our services effectively. You will oversee the lifecycle management of local infrastructure in collaboration with relevant departments to ensure resilience and minimize business risk.

Essential Skills/Experience:

- Passion for delivering world-class service and continuously striving for improvement.

- Fluency in English (additional languages beneficial).

- Significant experience in the Bio/Pharma or Retail industries.

- Strategic thinking and innovative problem-solving abilities.

- Strong technical understanding across various domains.

- Excellent communication and stakeholder management skills.

- Proficiency in negotiating and resolving regional issues.

- Experience in working within a standards-compliant environment.

- Proven track record in delivering IT services within large organizations.

- Familiarity with ServiceNow ITSM Toolset or similar platforms.

- Expertise in vendor management, including contracts and renewals.

- Leadership qualities with a focus on team development and collaboration.

Ideal Candidate Profile:

- Experience in global business relationship management.

- Previous exposure to manufacturing site operations.

- Strong background in technology leadership and line management.

- Proficiency in vendor management practices.

- This role presents an exciting opportunity for an experienced professional to make a significant impact on our regional IT operations and drive strategic initiatives across diverse markets.