Director - IT Applications

Job Description - Director, IT Applications

Reporting into - VP, Head IT

Band - E

Location - Hyderabad, India

In this role, you will manage multiple projects and priorities in addition to managing day to day application support & operations. As a single point of contact between IT & business for various applications, you will lead initiatives, resolve problems and develop relationships at all levels of the organization as well as with outside vendors and contractors. Your ability to work independently with limited direction, effective communication with stakeholders and ability to provide leadership and direction to team members will be keys to your success.

Job responsibilities

- Manage overall solution & service delivery for prioritized projects, enhancement and break/fix demand for application portfolio

- Drive standardization & automation across business processes leveraging standard/corporate solutions. Actively engage with business in defining optimal solutions to support and improve business processes. Should be able to take calculated risks and challenge current delivery practices/applications.

- Manage solution Implementations, roll outs and delivery for internal businesses & functions.

- Responsible for integrated incident, change and problem management. Ensure systems, methodologies and procedures are in place and followed for application support.

- Lead/collaborate with external vendors for projects execution & application support

- Manage, lead and mentor team members. Sets measurable goals and deadlines for team members

- Manage budget, cost and productivity for the applications portfolio

- Handle changing priorities and provide decisive leadership in complex situations .

- Implement industry best practices for solution as well as service delivery.

- Drive software license optimization initiatives

Required qualifications

- 15+ years of experience in applications including experience in deploying large enterprise applications likes Salesforce, Workday etc

- Proven experience of successfully delivering projects on-time, within budget, and in scope.

- Led at least 2 projects that involved global deployment of solutions

- Experience of setting up application support teams, processes & tools for a complex application portfolio.

- Strong Industry and Functional expertise with configuration and design experience

- Has good experience of business engagement and senior Stakeholder management.

- Should be able to organize teams and resolve critical situation or complex requirements.

- Familiar with tools and technology necessary to manage application projects & support (Ticketing tool, monitoring tools, Demand/Capacity management tools, Monitoring tools and automation, Project tracking etc.)

- Ability to work within a fast-paced, high pressure, dynamic environment

- Should be able to influence decision-making and drive project delivery.

- Should have experience of working /managing application portfolios comprising of technologies like .Net/Java, Microsoft technologies, JQuery, Bootstrap, AngularJS, SQL Server, Azure etc