Director - International Bank

Diversity Hiring / International Bank / Director role - Mumbai/Chennai

1. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency:

a) Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs

b) Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms KYC, Client services, AML, OCRM and Client Reference data policies and procedures as well as systems and technology used to record the information & documents

c) Partner with required technology leads, designing the change needs, prioritizing the requirements and deliver that to create more efficiencies.

2. Change Management & Continuous Improvement:

a) Drive continuous improvement to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates

b) While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks

3. Transitions / Projects / Transformation:

a) Actively contribute / lead in projects / initiatives driven by central and/or regional Client Engagement Department and/or Business

b) Manage key transformation projects (CIBoT, Multi Office, etc.) bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.

c) Active participation, leading ad hoc tasks and/or projects as assigned by Management from time to time

4. People:

a) Provide leadership and direction to the Client Engagement department and its employees, set conditions and manage its resources in order to optimize departmental services for maximum fulfillment of (internal and external) client needs within determined strategy and budget.

b) Work with ISPL CEP Operations sub-departments to develop a strong expertise & knowledge on end to end process / delivery. Coach & mentor top talent and define clear career path for them