Director - Information System Operations - SaaS

Director - Information System

- The client is an industry leader in CRM messaging solutions on SAS platform. They work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

- As a Director of Information Systems , you will oversee and manage the organization's information technology (IT) and information systems operations. You will leverage Information systems, tools, data and analytics to support stakeholders across Product, Sales, Marketing, Operations, and Finance.

- You will lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the COO.

Key Responsibilities:

- Collaborate with senior management to understand their data requirements and develop data management strategy aligned with the organization's goals and objectives. Define KPI around data and lead the initiatives.

- Develop and implement data architecture, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.

- Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.

- Work with other departments to identify data trends and patterns that support the organization's objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.

- Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.

- Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.

Qualifications and Skills:

- Bachelor's/PG degree in computer science, information systems, or a related field.

- Experience ( 7-10 years) in systems management, information technology, or a related role within the SaaS industry.

- Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.

- Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations

- Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.

- Knowledge of industry best practices and emerging trends in systems management and information technology.

- Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.

- Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Benefits: Our benefits package includes the best of benefits such as attractive salary, Incentives, bonus, Medical insurance, stock options and paternity/maternity leave, flexible work timings, hybrid work.