Director - Human Resources - eCommerce

About the Role:

Your role would be to head the People Team and manage engagement initiatives through each member's life cycle, in alignment with business and people strategies. If you're someone who is excited about connecting with people, create an engaging workplace and culture, act as an advocate for the team, and establish and drive a credible and trustworthy people brand, we are looking for you.

This role will involve high level of consultation and collaboration with different levels of stakeholders. Join us while we are stepping into One to Ten and beyond.

Responsibilities:

- Consult with the Founders on implementing talent & culture interventions

- Ensure seamless ideation to execution of HR programs across team members' lifecycle including talent acquisition, engagement, learning & development, performance management, compensation & benefits management, and Operations

- Coach leaders and guide them on HR related guidelines & practices. Supporting recruitment needs and leadership development programs as required.

- Align business goals to people practices to ensure that solutions & policies match business needs

- Continuously assess the employee pulse and cultural climate, proactively identifying issues and work with various stakeholders for resolution

- Develop and implement innovative, effective strategies for developing and retaining top-quality talent in a highly competitive and fast-paced environment

- Audit and update talent acquisition processes to ensure all associates have a comprehensive on boarding experience and a clear understanding of job roles and responsibilities

- Facilitate the organization's career management framework through coordination with various team leaders, founders, the employees and your own team members

- Build external relationships to proactively understand emerging best practices in recruiting (tech-enabled) diversity and inclusion programs, on boarding, professional development, and retention

- Develop dashboards for tracking and reporting methods to monitor and improve performance, establish goals/ KPIs to drive success.

- Managing the performance review process, driving feedback culture, quality of appraisals and timely closure. Identifying and implementing improvements where necessary

- Create and execute a people strategy that leverages social media to support and attract top talent

- Work as a change agent through diagnosis of systemic organizational problems, and developing interventions for organizational development

- Apply people analytics to enable informed decision making

- Maintain effective level of business literacy about company's vision, mission, goals, GTM strategy, business plans, technology, regulations pertaining to the FinTech industry, and our competitors

- Driving learning initiatives through support of needs analysis, program design, training coordination and effectiveness assessment.

- Deploying and providing inputs for compensation and benefit policies and processes.

- Ensuring fun at work and team building activities are a consistent part of the culture. Instilling energy and enthusiasm in the workplace through ownership with the people

- Champion a customer service mentality towards all employees in order to deliver an exceptional employee experience

- Facilitating HRMIS and reporting requirements through data collation and validation

- Collaboration with Administration, Operations, Finance and logistics teams to solve people concerns and when needed for any other activity

Requirements and Qualifications:

- MBA in HRDM or Masters in HRDM preferred

- 7-8 years of relevant experience supporting founders in a fast growing organisation, at least 2 yrs in a leadership HR role

- Excels at working in a fast-paced work environment with a hands-on approach

- Passionate about innovative HR solutions and process improvement

- Excellent communication skills

- Ability to empathize and build trusted relations

- Strong business acumen, problem-solving abilities, and analytical thinking skills

- Experience in employer branding & crafting employee value propositions

- Ability to multi-task and drive items to closure through well-honed planning & organizing. Proactive in nature, going out of the way to learn and contribute

- Demonstrated ability to build and sustain relationships with people at various levels, with sound influencing capability. High levels of interpersonal effectiveness and maturity

- Natural ability to operate with integrity and confidentiality

- Experienced in counseling and problem solving

- Knowledge and experience on best payroll practices in the market

Location:

This role will be based out of New Delhi

We offer an innovative, fast paced, and entrepreneurial work environment where you- ll be at the centre of leading change by leveraging technology and creating boundless impact in the FinTech ecosystem.