Director - Healthcare Operations

Director - Healthcare Operations

- Proactively lead the practice by setting strategy, drive new business in the market, and provide technical advice across disciplines

- Build strong networks within the firm to spot and capitalize on opportunities to get involved in projects that others are leading across a number of different business units and sectors

- Connect and build relationships to analyze current engagement plans, engagement business models and relevant performance metrics, driving and aligning necessary change management and learning support solutions across an organization through a broad understanding of innovation, people and business strategies

- Analyze data and compare forecasted data to actual outcomes

- Responsible for financial aspects of engagements, e.g. invoicing, budget and collection

- Identify and discuss key issues with our clients to identify potential opportunities; responsibility for a majority of day-to-day client communications

- Help grow and develop our team through hands on training and coaching; balancing everyday coaching with timely, candid and constructive formal performance feedback to coaches throughout the year

Required Knowledge and Skills :

Demonstrates proven record of success directing efforts in leading large-scale engagements and managing client accounts in a collaborative and fast-paced environment through the following abilities :

- Proactively understanding market and industry trends in order to develop business initiatives and relationships that help achieve competitive advantage

- Generating a vision, establishing directions and creating an atmosphere of trust; values the success of others' engagements

- Seeking out diverse views to encourage improvement and innovation

- Communicating with presence and influence in both formal and informal settings, preparing and presenting persuasive written and verbal materials to executive-level leadership and/or large audiences

- Leveraging MS Excel, PowerPoint, Word, Project, Visio to communicate effectively in written and oral formats to various situations and audiences