Director/Head - Client Engagement & Protection - Bank

Director - Head of Client Engagement and Protection (CEP)

Client Engagement and Protection (CEP) team leverages an integrated model and delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), Client services and AML support

The position's main purpose is to equip Client Engagement Operations around the 5 levers defined at the Group level:

- Implement new customers' journeys

- Upgrade the operational model

- Adapt information systems

- Make better use of data to serve clients

- Work Differently

- Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & strong client-focus mindset) & on projects of greater scale (horizontal projects & multi-sites). Coordinating with various stakeholders across regions as well as other CIB or Group Functions (Compliance / Business / Risk /Legal/ Finance, etc.)

- To assist onshore stakeholders & management in the Standardization, Expansion, Transformation, Cost Efficiency, Process Expertise, Operational efficiency (Automation, Process Design, etc.) and financial Security (Sanctions, Group policies, New Guidelines etc.). Streamline operational processes to reduce risk and improve efficiencies

Operations Process Framing around Quality & Time Delivery & Operational Risk Excellency

a) Provide operational expertise to define a solution that meets/exceeds the operations & regulatory needs

b) Identify opportunities to optimize capacity and increase efficiencies Imbibe and propagate firms' KYC, Client services, AML, OCRM and Client Reference data policies and procedures as well as systems and technology used to record the information & documents

c) Partner with required technology leads, designing the change needs, prioritizing the requirements and delivering that to create more efficiencies.

d) Ensure that all controls and procedures outlined in the procedures manual and general company policies are complied with across all departments within Client Engagement

e) Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.

f) Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.