Director - Governance - Technology Research & Advisory Services

Our client is a global leading technology research and and advisory services company, serving clients around the world to help them achieve operational excellence with a focus on IT, business process transformation, program management services and enterprise resource planning.

Job Title: Director - Governance

Location: Bangalore, India

The role:

This is a leadership position and this role will lead the Governance Services Operations Unit for company for various clients out of India and the key responsibilities will include:

We are looking for a seasoned operations management professional who can drive the growth and expansion and the key roles and responsibilities will include:.

- Sourcing Transactions (Supplier Selection, Contracting Strategy and Negotiations Support)

- Change Management

- Service Management & Governance.

- Governance (Managed) Services

KRAs:

Governance Services, company's business process service providing clients with ongoing management of and value creation for their outsourcing relationships. The majority of these services are delivered and supported remotely out of India.

- Manage the delivery of Governance Services for various clients out of India in all respects - Service Levels, operational execution, interface with client's resources as well as direct client interfaces, etc

- Manage the transition of new clients governance services to India

- Manage the Governance Services resources in India

- Hire, train and motivate the resources across levels within the Governance Services unit in India

- Administrative responsibility for the unit for all internal admin processes in terms of time accounting, financial matters etc.

- Manage the India Governance Services Operations budget

- Support the pursuit process for selling Governance Services to new clients - showcasing the existing capabilities, support the development of collateral material etc.

- Ability to connect with team members (junior and senior) and experience of providing mentorship and guidance on both work related and professional front.

Candidate Education and Experience:

- Excellent operations management skills

- Excellent communication (verbal and written)

- Process oriented individual with strong discipline

- Sensitivity to different cultures to work in international teams

- Willingness to work with clients and colleagues across different time zones

- Manage teams for ensuring on time delivery of high quality work that meets the services levels expected by the client

- Relationship building skills with clients

- Ability to quickly learn and apply company policies, methods, processes and tools

- Good Working knowledge of MS Office suite

- Prior IT experience desirable

- Basic financial management

- 6 Sigma qualification and experience a plus

- ITIL certification and experience a plus

- 5 - 10 year prior ITO and/or BPO operations management experience essential

- Overall total work experience about 13 -16 years