Director - Field Service Production Implementation

Field Services Delivery Head.

Title : Director - Delivery & Client Engagement

Description :

The role of the Delivery Head is to ensure that the IFS FSM delivery practice is run professionally to meet the bottom line expectations of the senior management, delivery & competency expectations of the customers and expertise level expectations of the prospects.

Responsibilities :

- Responsible for planning, managing and overseeing all project deliveries.

- Responsible for managing the professional services unit of the practice that provides 24x7 L2/L3 environment monitoring and issue resolution support

- Responsible for handling presales related work in terms of scope, estimation and SOW finalization.

- Create best practices documentation and presales presentations

- Responsible for planning the resource needs in line with the business plan of the practice

- Be knowledgeable about industry expectations, IFS FSM product roadmap and proactively plan and develop new skills for the practice that would be in demand in the near future

- Identify risks and develop mitigation. Escalate risks as needed.

- Identify and resolve issues and conflicts within and across the project teams.

- Coach, mentor, motivate and influence workforce to take positive action and accountability for their assigned work

Position Requirements :

- 3 years of work experience owning P & L responsibilities of a delivery unit

- 8 years of direct work experience in a project management capacity, including all aspects of process development and execution.

- Strong familiarity with project management software, such as MS Project and MS Project Web Access

- Experience in managing multiple projects

- Ensure the adherence of standards and best practices.

- Sound financial knowledge and commercial orientation to achieve the goals set for practice and projects' performance

- Demonstrated experience in personnel management.

- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

- Ability to read communication styles of team members and leads professionals who come from a broad spectrum of disciplines.

- Persuasive, encouraging, and motivating.

- Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

- Ability to defuse tension among project team, should it arise.

- Ability to bring project to successful completion through political sensitivity.

- Strong written and oral communication skills.

- Strong interpersonal skills.

- Adept at conducting research into project-related issues and products.

- Must be able to learn, understand, and apply new technologies.

- Customer service skills is a must.

- Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

- Utilize knowledge of defined reference architectures, technology trends and implementation experience to translate business requirements into a system and landscape solution blueprint that represents an end-to-end technical solution.

- Provide input for the solution road map, integrating multiple disparate processes, and addressing short and long term organizational needs

- Create documentation and presentations

Location : Chennai