Director - Ethics & Compliance - Big 4

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in managing teams, providing leadership oversight involving project management, global delivery and continuous improvement techniques and tools, including proven ability to bring historical risk, independence, and compliance knowledge and having previous system development/implementation experience while focusing on the following areas:

- Executing the Ethics & Compliance (E&C) global delivery strategy and delivery model in alignment with firm strategy;

- Enabling ethics and compliance program implementation in Acceleration Centers and support ongoing operations with E&C program teams in the Acceleration Centers;

- Overseeing delivery coordination, planning and operations across E&C teams and Acceleration Center teams;

- Overseeing a large matrixed team across multiple locations;

- Developing and executing business strategies to achieve short and long-term goals;

- Developing and implementing business plans to improve cost-efficiency;

- Overseeing E&C global delivery operations and for the delivery of the overall operational metrics;

- Maintaining positive and trust-based relations with stakeholders, delivery managers and leadership;

- Assessing, managing, and resolving problematic developments and situations;

- Ensuring the delivery of SLAs and KPIs targets including day to day service levels, customer experience, quality measures and compliance measures;

- Upholding the responsibility and accountability for the operational performance of the E&C delivery teams;

- Committing to the continuous identification implementation of operational best practice through interaction with the wider team;

- Managing and developing the operational client relationships by conducting (where appropriate) operational review meetings and day to day ops liaison within key stakeholders;

- Identifying and highlighting further opportunities for services and process improvements;

- Exemplifying leadership, people management, communication and influencing skills at a senior level;

- Building and maintaining relationships;

- Translating business strategy into day to day delivery;

- Setting and reviewing quality performance standards;

- Setting and reviewing of organizational / productivity objectives; and,

- Demonstrating the ability to manage and influence key stakeholders.