Director - Delivery - ERP/HRMS/SaaS Product Implementation

Director Delivery - ERP/HRMS/SaaS Product Implementation

Profile: Director Delivery - ERP/HRMS/SaaS Product Implementation

Location- NCR

Professional Experience:

- Spearheaded the implementation of ERP, HRMS, and SaaS products for diverse clients, aligning solutions with business needs and technical specifications.

- An Accomplished leader with minimum of 15 years extensive experience in ERP, HRMS, and SaaS product implementation, seeking a role as a Delivery Head to drive efficient software deployments, optimize client satisfaction, and enhance operational effectiveness.

Key Skills:

- Project Management: Proficient in managing end-to-end ERP, HRMS, and SaaS implementation projects, ensuring they are completed on time and within budget.

- Technical Expertise: Deep understanding of ERP systems, HRMS platforms , and SaaS solutions.

- Client Relationship Management: Strong ability to cultivate and maintain strong client relationships, ensuring their requirements are met and exceeded.

- Team Leadership: Proven ability to lead and motivate cross-functional teams, driving high performance and collaboration.

- Change Management: Skilled in guiding organizations through change, enhancing user adoption and minimizing resistance.

- Risk Management: Adept at identifying, analyzing, and mitigating risks to ensure successful project delivery.

- Process Improvement: Expertise in implementing continuous improvement methodologies to streamline implementation processes and enhance efficiency.

Professional Experience:

- Spearheaded the implementation of ERP, HRMS, and SaaS products for diverse clients, aligning solutions with business needs and technical specifications.

- Developed comprehensive project plans, schedules, and milestones, achieving on-time delivery rate.

- Facilitated stakeholder engagement sessions to define project scope, objectives, and deliverables.

- Implemented management strategies, reducing project risks

- Ensured seamless integration of ERP and HRMS systems with existing client infrastructures.

- Maintained a client satisfaction rate of through proactive communication and effective service

- Facilitated stakeholder engagement sessions to define project scope, objectives, and deliverables.

- Conducted regular status updates and reviews with clients and internal teams, ensuring transparency and alignment.

- Designed and delivered training programs for end-users, boosting user adoption and proficiency.

- Monitored and evaluated project performance, implementing corrective actions to address issues.

- Collaborated with sales and pre-sales teams to develop bespoke solutions that met client needs.

- Ensured adherence to industry standards and best practices in all project activities.

- Provided post-implementation support and troubleshooting, maintaining high levels of customer satisfaction.

- Excellent communication and negotiation skills.

- Strong analytical and decision-making capabilities.

- Committed to continuous learning and professional development.

Education: BE- computer science / MCA

Certifications:

- Project Management Professional (PMP)

- Certified Scrum Master (CSM)

- Lean Six Sigma Green Belt