Director - Data Operations - BFSI/BPO/ITeS

Director Data Operations

The Books and Hierarchies Data Domain (B&H) team is part of the Data and Regulatory Reporting team in Market Security Services Operations. MSS Ops - B&H team plays the role of data guardian providing global cross-functional solutions, delivering data and acting as guardian of its quality across multiple asset classes globally. The current Data Services model is a global one and the Run The Bank staff are split between Bangalore and London (Product coverage) to provide full business resiliency as this function has been designated business critical.

Principal responsibilities:

Data Domain Strategy Roadmap and TOM:

- Responsible for crafting, and designing the data domain product strategy and syndicating those with key stakeholders. Ensuring this aligns with the broader Data Ops strategy.

- Reviewing the TOM at defined frequency/ major events and ensuring the Business Ops model requirements and its deliveries are addressed.

- Defining TOM milestones and measuring progress against those

- Partnering with Engineering and Transformation teams to deliver RUBIX at pace.

- Draw and deliver the location strategy as per the stakeholders and business requirements.

BHM Operations Leadership:

- Lead BHM domain service delivery ensuring that critical client-facing and internal processes are executed on a timely basis.

- Monitor and assess key performance indicators.

- Provide strong people management, including ensuring that the skillset of the team remains current, especially through periods of product and technical change. Oversee critical people processes, such as hiring and development.

- Continually improve the service the role holder is responsible for, including implementing control enhancements to reduce operational risk, enhance client service and identifying and implementing opportunities to make processes more efficient and effective.

- Lead the Process Risk and Control forums.

- Oversee major Balance sheet Transformation Projects.

- Deliver to Manual Process register and associated targets.

- Build a culture of continuous improvement.

Risk & Control:

- Manage a large and complex set of controls within a comprehensive operational risk management framework.

- Anticipate, analyze, document and mitigate. Escalate emerging risks appropriately with plans to solve and dependencies.

- Define appropriate solutions to change projects to drive operational risk reduction.

- Ability to identify areas/functions/tasks where controls can be adapted/implemented to maximize effectiveness.

- Familiarity with managing Key Risk Indicators and Key Performance Indicators.

Major Challenges:

- Large stakeholder groups - Global, Regional and in-country teams and balancing competing priorities and expectations.

- Establishing ownership of issues upfront to ensure efforts are not duplicated.

- Transformation agenda to be driven and executed at pace.

- Working across a global network with complex infrastructure