Director - Customer Success - SaaS - IIM/ISB/FMS/MDI

Industry - IT-Software / Software Services

Category - Sales & Marketing

Job Type - Permanent

Job Description :

- Develop playbooks for expansion of existing footprint with clientele

- Own and deliver targets for client expansion & increase revenue share

Client Details

Our client is a leading SAAS product organisation, with its footprint in 90+ countries and backed by marquee investors. We are looking for a leader, to lead the Customer success function of the company globally.

Description

- Define and optimise the Client Journey, aligned with key client maturity milestones

- Measure effectiveness of client success with operational metrics for the team, including churn, revenue, and client satisfaction objectives

- Design and implement best practice processes to cost-effectively support accounts of all sizes and touch points

- Lead a team of customer success managers to drive revenue from existing clientele

Profile

- Minimum 8 years of relevant customer success experience

- Should have managed a team of at least 8 to 10

- MBA from a tier 1 college would be preferred

- Must have had managed global / Fortune 500 clients

Job Offer

- Industry leading compensation

- Opportunity to work with the best minds in the country

- Be a part of a truly global organisation

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jishnu Banerjee on +91 080 6826 6823

Contact - Jishnu Banerjee - +91 080 6826 6823

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