Director - Customer Success - IT

Director Customer Success

Location - Pune

Experience - 9 - 14 Years

Job Description :

- Managing a team of Customer Success Managers (CSMs). Own Renewals and Customer reference ability/evangelization.

- Provide ongoing guidance and consultancy to CSMs on a day- to- day basis - reviewing account health, stakeholder management, risk mitigation, expansion opportunities, etc.

Qualification :

- 9 + years of experience in managing Customer Success/Account Management teams with a multi-million-dollar portfolio in SaaS composed primarily of US accounts.

- 3-6 years of Customer Success/Account Management experience supporting a SaaS enterprise platform with primarily focussed on US accounts.

- Outstanding business consulting skills (forging relationships with senior- Level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions)

- Track record of proactively identifying problems and resolving them before they escalate

- Experience as an advanced user on a robust, SaaS-based enterprise software platform

- Superior communicator with excellent writing and verbal communication skills

- Sales enablement or sales technology experience is a very big plus