Director - Customer Solutions - BPO/ITeS

Job Requirement:

- Ensuring Operations aligns with business needs, including workforce planning necessary to deliver value and results for clients and the business

- Supporting and coaching members as a leader and expert, to enable them to deliver more value in their squads

- Enabling an agile and frictionless organization by role modeling agile behaviors

- Proactively partnering with Operations, center of excellence, and squad leaders to influence strategic decisions related to your area of expertise

- Measure performance through established KPIs and deliver agreed upon business, technology, and people results

- Set and enforce standards and ensure the work performed is aligned

- Gaining and sharing relevant insights, knowledge, industry best practices and developments within area of expertise

- Supporting business analysis activities such as requirements gathering, backlog refinement, prioritization, story writing, user acceptance testing, discovery, analysis, scope definition, release planning, measurement, deployment, etc.

- Participate in the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and Retrospectives; keep up to date with Agile/Scrum best practices and new trends

- Identify business needs and improvement opportunities; develop use cases and propose solutions

Desired Candidate Profile:

- 15+ years of Overall Experience spanning across Business/System Analysis, Project/Program Management, Product Management and People Leadership

- Agile mindset; experience with Jira or similar Agile backlog management tool preferred

- Proficiency in various business analysis methodologies, including data analysis, uses case development, story writing, and user acceptance testing and product documentation

- BE, BTech, MBA, Graduates

Shift Timing: 11.00 AM to 08.00 PM