Director - Customer Service & Operations - BFS

- In this role, you'll drive improvements in productivity, efficiency and service performance by coaching and developing the skills of your colleagues

- Day-to-day, you'll lead a team of over 250 people across two sites, Chennai and Gurugram, and build a robust succession plan within your business unit

- If you have good team leadership skills, this is your chance to take on a role with high levels of responsibility that'll enhance your career portfolio

- This role is available at director level

As a Customer Service & Operations Function Leader, you'll be helping your team to succeed through people and resource management. You'll maintain a focus on optimising capacity, lowering costs and increasing productivity while reducing operational losses and errors.

We'll look to you to manage and control the risks, including anything related to attrition, business continuity, audit, operational and compliance, that're associated with running a large operation.

You'll also be :

- Conducting capacity management, including business as usual management with simultaneous project responsibility

- Producing work digitally and through multi-channels in a fast-paced work environment

- Creating and maintaining an effective training and accreditation plan

- Approving and declining process changes while keeping risk, efficiency and compliance in mind

- Managing the effective delivery of the return to office in line with larger plans

The skills you'll need :

We're looking for someone with a postgraduate or master's degree in management and over 15-20 years' experience. As well as this, you'll have a good understanding of the global economy, policies and trends.

In addition, you'll have experience of supply chain management in a leadership role, with knowledge of best-in-class practices and processes and emerging supply chain thinking.

You'll also need :

- Experience of working in a financial services environment, with knowledge of the industry and its customers

- A good understanding of product, processes and relevant banking systems

- A background of working with risk and compliance