Director - Customer Service Excellence - Logistics Distribution/Supply Chain Firm

Industry - Mining / Steel / Shipping

Category - Consulting

Job Type - Permanent

Job Description - As a Customer Service Excellence Director, Logistics Distribution and Supply Chain MNC, Mumbai Suburban

- Being part of the PMO Customer Service Cluster that defines the future of Customer Service systems to improve customer experience. Has the functional reporting line for related CS Product team

- Product Owner for one of our Customer Service Processes: Documentation, Customs, Invoice & Dispute, Import

Client Details

The client is a leading MNC in the Logistics Distribution and Supply Chain(Shipping), Mumbai Suburban.

They are growing and expanding their reach in the global market, with an objective to be a market leader in the Logistics Distribution and Supply Chain space.

Description

As a Customer Service Excellence Director, based in Mumbai Suburban

- Product Owner for one of our Customer Service Processes: Documentation, Customs, Invoice & Dispute, Import

- Provides the product vision and goals in close cooperation with Customer Service Excellence head

- Aligns with and coordinates between products on strategic direction with overall company objectives

- Supports and mentors its project team for a successful product development for process and system design around your customer service process

- Sets jointly with PMO and product team priorities for quarterly heartbeat planning based on the overall vision and goals

- Reports progress and request support from PMO if needed

- Responsible for transformation journey: Ensure that all deliverable reflect improved quality for our customers as well as more efficient processes and/ or extra revenue streams

- Challenge, coach and develop related Customer Service product team and teams to drive a successful FIS3 transformation

Profile- :

The successful Customer Service Excellence Director candidate would be,

- Bachelor's Degree or Master's Degree in Business, Commerce, Sales and Marketing or similar

- 7-10 years of commercial experience in Customer Service, preferably in Documentation and Customs

- Project Management experience as Product Owner, preferably certified SCRM Product Owner

- Structured and analytic work approach with high quality

- Self-motivated and organized

- Ability to build connections, credibility and exert influence with key stakeholders at all levels in HQ as well as across Regions and Areas

Job Offer

An opportunity to work for a leading Logistics Distribution and Supply Chain MNC

Opportunity to further your career in a fast-paced global environment

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Vasgi Dravid on +91 (0) 22 4236 3324

Contact - Vasgi Dravid - +91 (0) 22 4236 3324

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