Director - Consulting & Customer Success - SaaS

Industry - IT

Category - IT & Systems

Job Type - Permanent

Description:

- Handle a team of Principal/Senior Consultants and Customer success specialists responsible for on-time and high-quality solution deployment across a wide range of industries and verticals

- Provide strategic assessment and transactional consulting to our global customer base to map their business process to solution capabilities and define measurable ROI for the deployments

Client Details :

Our client is an enterprise SaaS platform designed to fulfil all Digital Publishing, Content Automation, Content Management, Marketing Enablement and Sales Enablement needs

Description :

The key responsibilities include:

- Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.

- Subject matter expert on both domain and company's products.

- Working on issues that impact design/selling success or address future concepts, products or technologies. Often serves as consultant to management and external spokesperson for the organisation. Exercises independent judgement in methods, techniques and evaluation criteria for obtaining results.

- Managing communication with geographically distributed teams. Ability to deliver product/solution training to internal and external stakeholders.

- Ensuring solution developed for customer is as per expectation and has maximum adoption.

- Delivering training to customers as per need so that maximum adoption of solution can be achieved

- Ensuring oversight for the On-time and high-quality delivery and deployment of the solutions.

- Net Revenue and Customer/Logo Retention.

- Defining processes to ensure streamlined customer on boarding and training.

- Ensuring value for our customer base through higher product adoption, customer satisfaction and overall heath scores

Profile:

- BE/B.Tech/MCA/ME/MTech from premier institute and with around 15-18 years of industrial exposure.

- 12+ years in a product consulting role in successfully delivering multiple product-based implementation/deliveries.

- Experience in running governance of complex deployment and usage projects within large organisations.

- Strong skills in leadership, decision making, client engagement, people management, execution, and drive.

- Deep understanding of overall systems development life cycle including various methodologies (agile, waterfall, iterative).

- Deep passion for making customers successful.

- Excellent Verbal and written Communication skills.

- Good understanding of cloud Technologies and Modular/Lean Architecture

Job Offer :

Opportunity to be part of a fast paced and growing SaaS based platform

Senior role with high accountability and ownership

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Priyanka Menon on +91 124 452 5493.

Contact - Priyanka Menon - +91 124 452 5493

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