Director - Client Servicing & Farming - Loyalty Program

Global Loyalty and Technology /CRM set up requires Director -Client servicing and Farming - Thane/ Noida

One of our client a Global Technology MNC pioneer, and a tech leader and the everyday companion for people at work across more than 45 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. Our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow. In 2021, thanks to its global technology assets, the Group managed - 30 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

It is listed on the Euronext Paris stock exchange and In India it is one of the leading solution provider for Rewards Management for Marketing operations, channel and Employees recognition and loyalty programs. It is a digital platform is setting the trend for digital rewards development in India and APAC.

We are looking out for Director - Client servicing and Farming for Thane or Noida locations

PFB the details:

1) Client - Global Technology and Loyalty Set up

2) Role - Director- Client servicing and Farming

3) Locations- Thane and Noida

4) Experience- Experience of over 12 years and atleast 10 years experience minimum in a similar function within Rewards and/or digital Marketing solutions industry

- As a key leader within India organization and as growth driver of Digital Rewards business in India, the Senior Account Director / Vertical Head will be responsible for retaining and strengthening client relationship across one or several business verticals and managing a multi competency team.

He/she will be in charge of:

- Planning and strategizing to retain and expand current customer relationships across one or several business verticals

- Managing financial objectives (topline, bottom line, profitability, cash collection) of related portfolio to ensure profitable and sustainable growth of accounts

- Ensuring high-quality customer service and issue resolution in order to retain current clients: measure and monitor clients/ merchants' engagement and satisfaction (NPS)

- Guaranteeing Clients SLA monitoring and alignment with clients and contracts requirements

- Managing client engagement activities, including identifying client business requirements, opportunities and preparing proposals and quotations

- Ensuring transparency and compliance of your portfolio engagement and operations, aligned with Group practices

- Ensuring all your engagements are properly contracted and both internal and external SLA (clients, suppliers) are properly formalized

- Managing multiple teams led by Account Managers and Executives

- Interacting with executive leadership and others functions / department concerning clients, product, operations and technology related key topics

YOUR PROFILE:

- You have 10 years experience minimum in a similar function within Rewards and/or digital Marketing solutions industry

- You are post graduate, preferably MBA.

You have demonstrated:

- Capacity to sustainably develop a client portfolio

- Capacity handling senior client relationship and driving through client organizations

- Enthusiasm and drive to manage multi locations teams

- Excellent project management skills

- Capacity to integrate multi and cross functions teams and interact with internal Senior Executive Management and at client / partner level

- Capacity to develop your team's skills and capability, identify and retain talents and build

Account Management Dream Team

- Capacity to define and manage client programs at healthy margin

- You are Ambitious, sales oriented, entrepreneurial spirit

Languages required: Fluent English

- Specific working conditions (part-time, travel requirements, working hours, .): Full time position, may require regular travel to client locations and team visit across our 4 India office

Rajat- 7011354635

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