Director - Client Services - Loyalty Campaign

Global Martech MNC requires Client service Director-Loyalty campaigns - Thane

One of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards. We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more.

We are looking out for Client service director - Loyalty campaign for our client office at Thane

Job Description :

1) Client - Global Martech and Loyalty MNC

2) Role - Client service Director - Loyalty & CRM

3) Location - Thane

4) Experience - 12- 16 years of relevant experience

5) Compensation - Competitive

6) Joining -30-40 days

7) Qualification - Graduate ( Mgt qualification preferred)

Responsibilities :

THE JD is as follows:

- As an Client service Director , you will be a trusted adviser with a primary focus on delivering value to our customers within the Large Enterprise sector.

- Your role involves effectively guiding customers to engage with our solutions, ensuring their success and fostering growth.

- While strategic selling and meeting/exceeding revenue goals are crucial aspects of the role, maintaining the best interests of clients is paramount, acting as their internal advocate for success.

The main responsibilities are:

- Conduct in-depth research on customers' businesses, preparing insightful questions and perspectives for customer meetings.

- Utilize layered, open-ended questions to thoroughly understand and clarify customer objectives and challenges.

- Build strong relationships with various stakeholders across the customer's organization.

- Adapt communication style and content to meet the needs of different stakeholders.

- Prioritize selling solutions aligned with customer objectives rather than focusing solely on products.

- Drive customer decision-making by achieving a shared vision and considering value propositions that unite all stakeholders.

- Apply commercial thinking and business acumen when crafting and negotiating commercial agreements.

- Utilize data and insights to support investment recommendations or address customer objections.

- Proactively mitigate churn risk through a customer-centric approach.

- Engage customers consistently to confirm and clarify value, adjusting strategies as needed to optimize ROI.

- Identify opportunities to deliver greater customer value and drive customer growth.

- Apply business acumen in account planning, considering economic, industry, and company factors from a customer-centric perspective.

- Conduct in-person meetings with stakeholders, recognizing the importance of face-to face interactions in building and nurturing relationships.

- Map key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy.

- Collaborate effectively with colleagues and cross-functional teams for optimal customer success.

- Demonstrate discipline in territory and account planning, forecasting, and quota attainment.

- Follow best practices when using CRM and other sales tools to manage sales and buyer cycles.

Skill Requirement:

- Proficiency in Multithreading to enhance concurrent processing capabilities in the sales cycle.

WE WILL VIBE WITH YOU:

Requirements:

- 10+ years of relevant sales experience

- Postgraduate, preferably MBA

- Experience in Field Sales to large organizations, with an appetite to engage with multiple stakeholders in leadership/decision-making roles.

- Experience with SaaS opportunities, IT solutions, Consulting & Advisory, etc.

- Knowledge of software contract terms and conditions with the ability to create fair transactions.

- Proven experience carrying a revenue target with the ability to develop compelling strategies that deliver results.

- Excellent communication, negotiation, and forecasting skills.

- Demonstrated ability to find and manage high-level business in an evangelistic sales environment.

- Ability to gather and use data to inform decision-making and persuade others.

- Ability to assess business opportunities and understand prospective buyers.

- Ability to orchestrate the closure of business with an accurate understanding of prospectneeds.

If the position interests you and you find a fitment kindly contact Rajat - 7011354635

Kindly share the following responses:

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