Director - Client Services Group - Digital Performance Marketing Services

Job Description : 

A bit about Epsilon : 

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Our connected suite of products and services combine leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry's top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. For more information, visit www.epsilon.com. Follow us on Twitter at @ EpsilonMktg.

Why CJ Affiliate? : 

- CJ Affiliate is the leader in Affiliate Marketing. A division of Publicis Groupe. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.

- Do you want to work in a fun, smart, and energetic environment where you will be challenged, rewarded AND inspired? Come work with top performers at CJ Affiliate to make a real difference in how top brands run their businesses. We are the world's leading affiliate marketing network- we transform digital marketing with the help of big data and business intelligence. We help advertisers drive more sales and expand their reach- and we want to hear from you!

A bit about who we are looking for : 

- At Epsilon/CJ Affiliate, we run on our people's ideas. It's how we solve problems and exceed expectations. Our team is now growing and we are on the lookout for talented individuals who always raise the bar by constantly challenging themselves

- As Director of Client Services Group at CJ, you will be leading multiple departmental teams established in CJ's Bengaluru office. These teams include operations, account teams, automation and compliance and network quality. This will require that you work closely with the department heads/stakeholders across all of CJ globally of each of these teams to ensure that the teams in the Bengaluru are contributing to delivering growth to CJ's clients globally. This role will report into Sr Director - CJ India

What you'll do: 

- Lead a team of 60+ team members

- Provide thought leadership & Strategic solutions

- Hire, coach and develop career paths of team members

- Work closely with existing managers to conduct performance evaluations and provide constructive feedback to team members on a regular basis

- Work with department heads and stakeholders within CJ to manage resources and establish/launch new teams

- Establish & own KPIs for measurement of success at an individual and team level

- Collaborate with other Directors, teams and stakeholders within CJ to develop best practices and efficiencies on how teams work cross-functionally to drive growth to clients globally

- Roll up sleeves and dive into details as necessary when issues arise to provide solutions

- Provide consistent and open communication of successes, learnings and status of team to CJ leadership team

- Track the impact that teams and efficiencies implemented have impacted advertiser's growth and CJ's business (target is to allow CJ client facing teams to increase account load by 50%)

- Build strong relationships with CJ leadership team(globally), stakeholders and CJ's sister companies

- Attend industry conferences on behalf of CJ within the APAC region

- Meet with CJ clients (advertisers and publishers) in person as necessary

- International travel is expected 2-3 times a year (including to the US)

What you'll need : 

- Bachelor's Degree /Master's Degree (preferred)

- Seasoned professional with 16+ years of work experience with minimum of 10+ years of experience working in a marketing role-ideally digital performance marketing

- Innovative and strategic thinker - ability to think outside of the box and identify improvements necessary.

- Self-starter, diligent and motivated to continuously challenge existing processes and develop/implement improved efficiencies.

- Ability to work cross functionally with Client Account and Operations Teams, Product, Data Science, Technology, Compliance and Network Quality teams to drive process efficiency and growth to clients.

- Ability to prioritize among multiple projects/tasks and meet deadlines.

- Must be extremely well organized and detail oriented.

- Deliver high quality service to internal & external stakeholders.

- Drive efficiency and profitability results.

- Proven leadership and coaching skills.

- Critical thinker and creative problem solver - you can influence/develop new processes amongst stakeholders across teams.

- Passion for innovation and technology.

- Proficient knowledge of the Microsoft suite of products, including Windows, Word, Excel, and PowerPoint.

- Willingness to work from 1pm - 10pm IST (subject to business needs).

- Strong written and verbal communication and interpersonal skills.