Posted By
Posted in
Sales & Marketing
Job Code
1107121
Director - Client Growth For Leading Collaborative Marketing Platform
Glad to share opening for a "Director - Client Growth" in leading collaborative marketing platform. Candidates having 6+ years of experience in strategic advisory services or account management in Technology company and 3+ years experience in managing customer facing teams working with global enterprise customers can apply for this role. One must have proven leadership & interpersonal skills across stakeholders.
About the role :
The position serves as a key member of the Global Customer Success team. As a Client Partner, you will have the responsibility of engaging with Enterprise Clients and nurturing Revenues via trust-building, promise delivery, cross-sells and up-sells. This role will also build and lead a team of Account Managers to achieve the quarterly & annual revenue targets.
Roles and Responsibilities:
- Drive team strategy and execute superior customer success management to global enterprise customers
- Lead a team of Consultants / Sr. Consultants. Lead by example to cultivate and maintain organization culture and best practices within the team
- Building long-term trusting relationships at all levels within our Enterprise Tech Clients
- Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis
- Drive expected results in the areas of adoption, usage, business value, friction and overall relationship
- Engaging regularly with Enterprise Clients via strategic and operational discussions to evaluate needs and strategic direction
- Being the customers advocate inside organization to meet customers needs
- Ensure smoother integration & interaction procedures with other functions, such as sales, product, and engineering
- Handle customer and internal escalations and deal personally with difficult customer situations and issues.
- Feed Product Intelligence and Customer Intelligence to the product, engineering, and customer success teams
- Continuously identify ways of process improvement and increasing productivity of the team
Desired Candidate Profile:
- 6+ Years Experience in strategic advisory services or account management in a Technology SaaS company
- 3+ years managing customer facing teams working with global enterprise customers
- Proven leadership and interpersonal skills across external and internal stakeholders
- Strong understanding of business drivers, processes and delivering solutions that meet customer's expected business outcomes
- Excellent organization and project management capability
- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must
- Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams
- Must have the ability to multitask in a dynamic, fast paced environment
- Comfortable carrying a revenue target & quota
- MBA from Tier 1 / 2 school is preferred
- Strong people leadership skills who can inspire confidence in team
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Posted By
Posted in
Sales & Marketing
Job Code
1107121
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