Director - Client Growth - Collaborative Marketing Platform

Director - Client Growth For Leading Collaborative Marketing Platform

Glad to share opening for a "Director - Client Growth" in leading collaborative marketing platform. Candidates having 6+ years of experience in strategic advisory services or account management in Technology company and 3+ years experience in managing customer facing teams working with global enterprise customers can apply for this role. One must have proven leadership & interpersonal skills across stakeholders.

About the role :

The position serves as a key member of the Global Customer Success team. As a Client Partner, you will have the responsibility of engaging with Enterprise Clients and nurturing Revenues via trust-building, promise delivery, cross-sells and up-sells. This role will also build and lead a team of Account Managers to achieve the quarterly & annual revenue targets.

Roles and Responsibilities:

- Drive team strategy and execute superior customer success management to global enterprise customers

- Lead a team of Consultants / Sr. Consultants. Lead by example to cultivate and maintain organization culture and best practices within the team

- Building long-term trusting relationships at all levels within our Enterprise Tech Clients

- Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis

- Drive expected results in the areas of adoption, usage, business value, friction and overall relationship

- Engaging regularly with Enterprise Clients via strategic and operational discussions to evaluate needs and strategic direction

- Being the customers advocate inside organization to meet customers needs

- Ensure smoother integration & interaction procedures with other functions, such as sales, product, and engineering

- Handle customer and internal escalations and deal personally with difficult customer situations and issues.

- Feed Product Intelligence and Customer Intelligence to the product, engineering, and customer success teams

- Continuously identify ways of process improvement and increasing productivity of the team

Desired Candidate Profile:

- 6+ Years Experience in strategic advisory services or account management in a Technology SaaS company

- 3+ years managing customer facing teams working with global enterprise customers

- Proven leadership and interpersonal skills across external and internal stakeholders

- Strong understanding of business drivers, processes and delivering solutions that meet customer's expected business outcomes

- Excellent organization and project management capability

- Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must

- Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams

- Must have the ability to multitask in a dynamic, fast paced environment

- Comfortable carrying a revenue target & quota

- MBA from Tier 1 / 2 school is preferred

- Strong people leadership skills who can inspire confidence in team