Director - Client Engagement - IT

Role Summary:

We are hiring a Director of Client Engagement to drive client satisfaction, retention, and revenue growth. This role focuses on client handling, data analysis, and revenue management.

Key Responsibilities:

- Client Handling: Build and nurture strong client relationships, ensuring satisfaction and addressing any issues proactively.

- Data Analysis & Problem Solving: Analyze client data to identify trends and solve challenges, enhancing overall engagement.

- Revenue Management: Identify growth opportunities within client accounts to drive direct or indirect revenue growth.

Qualifications:

- Proven experience in client management with a focus on satisfaction and retention.

- Strong data analysis and problem-solving skills.

- Experience in direct or indirect revenue management.

- Excellent communication and relationship-building abilities.

Preferred:

MBA or equivalent degree

Experience with CRM tools