Director - Business Operations - Benefits & Protection Solutions

Director - Business Operations - Benefits & Protection Solutions

Responsibilities:

- Think of starting with the customer and work backwards. Work vigorously to earn and keep end customer trust via seamless delivery of business processes and operations. Identify areas of enhanced customer experience for the organization.

- The role will be responsible for leading and delivering the Benefits and Protection strategy, priorities, agenda and overall strategic imperatives.

- Have proven expertise in building, leading, and managing cross-geography inclusive and diverse teams which are skilled and future-ready.

- Establish and continually improve program/ project management and execution processes including Risk Management, communication management, resource management, defect management & prevention, communication management, and cost management.

- Manage, Inspire and motivate Operations leaders to achieve operational excellence, high employee engagement and improvement of overall service delivery.

- Displays big picture thinking with an ability to be hands on during times of transformation and change and provides directional coaching and holistic roadmap to drive business and strategic imperatives.