Job Title: Director Transition Department: Transition   Location of job: Hyderabad or Mumbai   Reports to: (position title) Head of Transition   # of reportees (if any): 1-2   Position Overview:   - Should be a healthcare professional who understands Client requirements for a Project; Execution and implementation of complex and comprehensive network solution projects for a line of client processes  - Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to the company while reducing transition costs and timelines.   Responsibilities:   Routine:   - Lead a Team of Project Managers and manage the overall delivery of the project.   - Manage RCM shop for all new Transitioned projects.   - Interact with clients with respect to project status and plans   - Closely monitor team performance against client SLAs and develop & implement improvement plans wherever necessary   - Oversee migration of projects through BAU stage and until handover to Operations   - Manage customer relationships during design & planning and pilot phase  - Undertake all project management responsibilities (including project planning, sizing, financial validation of commercials, client & internal reporting on project metrics, etc)   - Develop offshore service management framework (SSA, SLAs, etc) jointly with customer for offshore service delivery   - Ensure adequate staffing (numbers and quality) in recruitment by coordinating with HR team   - Ensure successful accreditation of staff by coordinating with CORE trainers, process trainers and training development team   - Accountable for migration costs and ensure that these are within budget   - Evaluate project risks and develop & implement mitigation plans   - Support onshore sales and relationship management team in identifying new / additional business opportunities with the customer   - Coordinate with client/third party for KT related activities and act as a SPOC for 1st 3-4 months of project going live   - Coordinate with transition/operation/quality/training/sales team on KT related activities and act as a SPOC for 1st 3-4 months of project going live   - Conduct TTT sessions post KT if required and work closely with trainers/QA's/TL's when they train new resources   - Responsible for quality and production of resources on new project for 1st 3-4 months - ensuring that benchmark is met   - Work/coordinate with existing projects on quality issues/learning opportunities so that CSAT does not get impacted on future clients   - Participating and running site/company level projects (ex: KMS, Multiple touches project, mapping client escalations, preparing documents line smart document etc.)   Team Management:   - Oversee direct & indirect reportees from other support functions working on specific projects during the transition phase (e.g. training, technology, quality, recruitment teams etc)   - Handle operations team during pilot stage in conjunction with the Operations Manager   Client Interface:  - Work closely with client during design stage to develop project plan, capacity plan and implementation plan   - Interact with client side project manager to proactively identify issues and provide resolution pertaining to ownership of accounts/inventory which needs to be owned by either parties   - Interact with client (in coordination with legal team & relationship management team) to develop a Service management framework (SSA, SLAs, etc) & in conjunction with relationship management team (for commercial matters)   - Should be responsible for KT (Knowledge Transfer) for new accounts/projects or expansion of scope for current accounts/projects   - Interact with client during transition, KT and 1st 3 months of go live phases on identifying and plugging gaps pertaining to knowledge/process   Conflict Resolution:  - Manage conflicts arising during the offshore design stage (by agreeing on basic project assumptions, operational definitions, financial assumptions, etc)   - Resolve conflicts & difference of opinions in project objectives (Critical success factors, costs, timelines, etc)   - Deal with team conflicts (conflicts with support functions, internal conflicts with operations teams, etc)   Requisites:  - Years of relevant/domain experience: Min 12 years of experience in Healthcare domain. Should have managed large healthcare transitions. Prior role in Operations will be preferred.   - Should have hands on experience on working on encounters/accounts/transactions in PP, AR, Billing & Charge Entry functions   - Should have managed teams in the past and good with people/team management   - Should be a subject matter expert in RCM world   - Payer experience/exposure is an added advantage   Specific skills needed to perform:  - Technical Skills : Healthcare Ops AR + Billing + PP (exposure to front end functions, Charge Entry and credit balance preferred)   - Good Knowledge of MS project and MS office tools  - Human Skills: Should be able to lead a team of AR/Billing/PP professionals   - Conceptual Skills   - Organizational requirements (night shifts, travel, etc): Should be willing to work in shifts and travel at short notice   Education:   - Level of education required: Bachelors   - Mandatory qualifications and certifications required, if any (eg: SQL, Six Sigma, Graduation, etc.)   - Additional level of education preferred : Masters/PGDBM

Mumbai

Director/AVP - Transitions - Healthcare 

Director/AVP - Transitions - Healthcare  ,Job Description for Director/AVP - Transitions - Healthcare  in Indusion Consulting Services Pvt Ltd in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Director/AVP - Transitions - Healthcare  in Indusion Consulting Services Pvt Ltd in  Mumbai for (10-15) years of experience. Apply Now!