Financial responsibility for the customer account assigned (including managing SG&A and Gross margins)
- Manage the P&L
- Drive, sustain EBITDA
- Manage high Customer Satisfaction Level
- Participate in business development activity
- To ensure the clients/customers satisfaction through the project implementation
- To coordinate with clients on a regular basis and build rapport with client with an objective to maintain fruitful relationship and reach business goals
- To play key role between client and the company
- To develop trouble shooting and problem solving approach
- To create appropriate servicing and retention strategies for customers
- To provide functional support and direction to the associates and team leaders on customer support needs to be up to date with latest Technology
- To liaison with other areas of the company affecting technical support
- To ensure systems development integration with strategy
- To build confidence and trust among the employees for smooth operations and achieving targets
- To create fun and frolic at the work place to achieve the following objectives:
- To reduce the stress among the employees
- To maintain the efficiency level
- To boost the morale of the employees
- To assist the Management in start-up of new projects
- To advise the management to explore on the new business opportunities
- To contribute to the development of short and long terms strategies business goals.
- Review whether the training needs of all operation employees identified and training is imparted to bring the level of employees as expected
- To monitor the performance of the associates and team leaders and coach them, if required.
- Mentor and assist new hires. Adhere to the norms specified as per the Quality standard
- To ensure client satisfaction by the delivery of quality services and quality products
- To maintain zero level non conformity
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