Director/Associate Director - HR Operations - Consulting Firm

Job Title: Director - HR Operations

Department/Group: Business Shared Services (BSS)

Location: Bangalore

Designation/ Level: Associate Director / Director

MAX CTC: 50 - 55 LPA

Leading consulting firm for companies seeking to start up global capability centers (GCCs), provides a full suite of products and services to its clients including collaborative workspaces, managed services for site support, and talent acquisition. We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs. Business Shared Services (BSS) provides the full suite of services that are critical for the operations of the GCC. Our solutions include HR Operations, Finance, Tax, Legal, Procurement, and IT Support.

Key Roles and Responsibilities:

HR Operations Director is responsible the successful service delivery of all the HR Operations- processes for clients. This role is accountable for the successful delivery and execution of core operational HR services such as benefits administration, payroll, HR compliances, reporting, time & attendance, leave management, audits, employee records, background verification, pre-boarding and onboarding, and employee health & safety, etc. The ideal candidate will have experience leading and setting up an HR Ops services delivery organization and will possess a deep understanding of everything from labor laws; multiple HR platforms (e.g., HRIS, payroll systems, etc.); internal controls, HR Ops KPIs and SLAs, etc. This leader will manage both ANSR's deployed resources delivering HR Operations services to our GCCs, as well as shared services resources and automations that are implemented across all BSS clients. The primary responsibilities of this role are:

- Partnering with People Consulting Practice to execute the setup of the GCC Playbook for new GCCs, including vendor enrollment for POSH, labor compliances, BGV vendors, and other HR partners - Hiring, directing, and coaching the BSS HR Operations managers and executives. Successfully allocating resources to optimize client coverage and delivering high customer satisfaction rates

- Managing the input, implementation, and identification of problem areas for all HR transactions and service delivery processes and recommends solutions

- Managing all client escalations related to HR services to resolve quickly, successfully, and with an eye to root cause analysis to ensure future issues can be avoided

- Overseeing the payroll function with a focus on process improvement, accuracy, and compliance - Ensures that all the GCC related administrative forms, reports, processes, and audits are completed accurately, timely and in compliance with applicable laws / regulations

- Overseeing the development of reports from HR systems involving employee data including but not limited to onboarding, turnover, performance records, pay, leave, and compliance training - Partners with Finance, IT, and Facilities / Admin BSS leaders to develop and deliver the monthly and quarterly operations reviews for business leaders to determine predictive trends and make effective business decisions regarding the GCC's operations

- Partnering with GCC client HR and site leadership, and, account managers to ensure client satisfaction with BSS HR Operations services

- Partnering with client's corporate headquarters- HR teams (as applicable) to provide timely reports and ensure adherence to all internal controls - Responsible for process improvement, including evaluating preferred vendors / platforms, systems and procedures, providing recommendations to the respective Centers of Excellence for changes and improvements, and then, implementing those changes

- Overseeing analysis of Human Capital data and developing presentations to communicate findings on Human Capital metrics, trends, and variances to various audiences across the clients and leadership

- Accountable for HR system data integrity, reporting, management and independently run and manage audits

- Serving as the program lead for all new projects involving HR data, system changes, and implementation of new software

- Managing relationship with HR systems, payroll, and other vendors as needed to support successful delivery of HR services

REQUIRED QUALIFICATIONS:

- Minimum 12+ years of professional HR experience 5-7 years working on and preferably managing complex programs and projects with HR scope

- College degree required. Master's degree in business management, human resources, or related field preferred

- Experience implementing new technologies and automation to optimize business delivery

- Experience in leading an HR service delivery function - e.g., HR Shared Services

- Experience working Indian labor authorities and resolving inquiries quickly

- Strong project and stake holder management skills; the ability to lead projects, motivate teams, and drive execution to the achievement of the right results, advise and influence stakeholders - Skills in cross-functional stakeholder management and effective communication across all levels of an organization

- Experience in the design, setup, and/or implementation of HR systems (payroll, HRIS, etc.) - Demonstrated experience providing analysis from disparate systems and providing concise and meaningful stories through the data - Experience with multiple HRIS systems including and payroll modules to manage employees- and company sensitive information - Ability to build relationships and trust with internal and external clients. Be the - go-to- person and trusted support

- Ability to handle confidential information and work in a professional environment

- Lead process improvements and systems changes. Knack for questioning - why- and influencing others on better solutions - Ability to prioritize tasks to align with deadlines

- Strong verbal and written communications skills, as well as interpersonal skills

- Able to create order out of disorderly or ambiguous situations Technical Skill Requirements: Strong knowledge of Payroll and an HRIS or HCM systems as a super-user. Able to manage systems and extract and present data and analysis to solve complex business problems.

- Strong knowledge on Labor Compliance (India, Karnataka, Telangana)

- Strong knowledge within Microsoft Office, including deep expertise within Excel

Required Competencies:

- Written and Verbal Communication: effective written & oral communication and takes responsibility for understanding others.

- Problem Solving: Identifies problems and uses critical thinking, judgment, and data to evaluate alternatives and recommend solutions

- Execute with Quality: Focus on the excellence of work contributed by individual & team

- Excellent listening skills: Carefully listens to the needs of clients to implement solutions that address their specific needs.

- Critical thinking: Decisions are made using an approach that is fair, objective, accurate and based on information that is relevant to the situation

- Trustworthy: Develops strong relationships with clients and team based on integrity and trust. - Stakeholder management: Effectively engage stakeholders throughout the lifecycle of the project, based on the analysis of their needs, interests and potential impact on project success.

- Ethical Standards: Acts in an honest and trustworthy manner in all interactions. Ensures company policies, programs, and culture reflect a high integrity environment.