Director - Accounts - Finance Shared Services - BPO

- Exceptional body of work in independently leading, stabilizing and growing mid to large Shared Services operations with at least 250 to 300 FTE(s)

- Experienced in leading end to end finance shared service implementation and stabilization in a greenfield site

- Has been responsible for managing a shared service with end to end financial accounting processes

- Track record of consistently delivery against SLAs and KPI and business outcomes

- Experience in developing and executing action plans for performance management

- Ability to provide thought leadership internally and to the client organizations

- Experience of managing a dynamic client landscape with multiple senior stakeholders

- Strong technology and analytical mindset

- Ability to understand a complex telecom systems landscape

- Exposure of managing multi - country, multi-currency finance operations

- Experience of sponsoring transformation programs with interdependencies with the client IT and finance landscape

Essential Duties and Responsibilities

- Responsible for the overall performance of the account on SLA, NPS and growth

- Provide operational direction for Finance Shared Service (FSS) team/s

- Ensure sustained delivery of SLAs

- Ensure prompt resolution of issues raised by clients

- Provide executive sponsorship to transformation projects to deliver tangible cost and service benefits for the account

- Provide direction to support organizations such as Training, Risk and Compliance, Quality and Transformation / Digitization teams

- Establish a review framework with controllers and heads of transaction processing teams to drive continuous improvement

Softer Aspects of the Role

- Ability to maintain composure and think clearly in a high-pressure environment

- Problem analysis and resolution at both a strategic and functional level

- Extremely well organized and self-directed and adept at developing and maintaining interpersonal relationships internally and client organization

- Strong Communication ability in English to influence internal and external stakeholders

- Highly people centric and drives a culture of openness and progress

- High levels of personal integrity with an ability to drive compliance as way of life