DigiTOP - Knowledge Manager

The Knowledge Manager will play a vital role in fostering a culture of knowledge sharing, learning, and continuous improvement , with specific focus on our Digital Supply Chain programme - Integrated Ecosystem. Your primary responsibility is to develop and implement strategies that enable the effective creation, organization, distribution, and utilization of information, insights, and expertise across various teams and functions.

Key Responsibilities:

Knowledge Management Strategy:

- Develop and implement a comprehensive knowledge management strategy to support the digital transformation of procurement/STP

- Collaborate with project stakeholders to identify critical knowledge gaps and develop strategies to address them.

- Identify key knowledge assets and ensure their protection and enhancement.

- Foster a culture of knowledge sharing and continuous learning across the organization.

- Monitor industry trends and best practices in procurement and digital transformation and incorporate relevant insights into the knowledge management strategy.

Content Management& Curation:

- Oversee the creation, categorization, and updating of knowledge repositories.

- Ensure that information is accurate, relevant, and accessible to employees.

- Implement best practices for content management and ensure compliance with organizational standards.

Collaboration and Networking:

- Facilitate collaboration and knowledge sharing among employees and departments.

- Partner with the project team to assess the impact of digital transformation efforts on procurement processes and identify areas for improvement.

- Create and manage communities of practice or other knowledge-sharing networks where applicable

- Contribute to change management efforts by addressing resistance to new technologies and processes through effective communication and training.

- Manage relationships with external consultants, vendors, and partners to ensure the successful delivery of knowledge management services.

Technology and Tools:

- Select the right knowledge management tools both for internal and external stakeholders and users.

- Ensure the knowledge management systems are user-friendly and meet the needs of the organization.

- Stay updated with the latest trends and technologies in knowledge management.

Training and Development:

- Provides training to employees on how to use knowledge management systems.

- Support onboarding processes by ensuring new employees have access to necessary knowledge resources.

- Provide ongoing support and guidance on knowledge management best practices.

Monitoring and Evaluation:

- Develop key performance indicators (KPIs) to measure the effectiveness of knowledge management initiatives and the impact of knowledge management on organizational performance.

- Monitor effectiveness, make data-driven decisions and necessary adjustments

- Report on knowledge management activities and outcomes to senior management.

Qualifications & Competencies:

- Bachelor's degree in Business Administration, Information Management, or a related field.

- Proven multi-year experience in knowledge management, preferably in a procurement or digital transformation context.

- Familiarity with knowledge management tools and platforms.

- Experience in designing and facilitating training programs and workshops

- Change management experience is a plus

- Excellent communication, collaboration, and interpersonal skills with the ability to work collaboratively and influence others.

- Proactive, with strong project management and organizational skills.

- Ability to handle multiple priorities and deadlines.

- Strong analytical and problem-solving skills with the ability to think strategically and make data-driven decisions.