DigiTOP - Manager - Procurement Operation

1. Lead a team of procurement professionals, providing guidance, coaching, and performance feedback.

2. Foster a collaborative and results-driven team culture.

3. Adherence to agreed Global Procurement policy while meeting agreed KPIs and service levels.

4. Resolving Indirect Procurement operational issues and managing/leading and mentoring team members/Team Leads.

5. Proactively dealing with end user issues in a timely and professional manner for any urgent request and escalations.

6. Engaging with the Regional Procurement Lead and key end users to increase the efficiency of Procurement processes and continuously improve the ways of working.

7. The role will ensure smooth and seamless delivery of all Procurement services and ensure consistency in high level of service to end users. (R&D, Commercial, Engineering, Quality, Procurement, Finance, and any other internal stakeholders).

8. Performance management.

Actions include.

- Manage day-to-day delivery (Volume Management, Capacity Utilization, Staffing, Governance, and escalation Management).

- Monitor the team's processes and performance to ensure that all tasks are handled correctly to deliver exceptional customer service. The key objective is to monitor potential issues and proactively intervene to ensure that these issues do not escalate.

- Build relationships with stakeholders, cross-functional teams (Accounts Payable & Third-Party Risk Management), and the Procurement team to ensure that all KPIs and Service levels are maintained.

- Monitor Ariba Supplier & Catalogues enablement to ensure accurate and timely updates.

- Develop trusting relationships across the board by obtaining a thorough understanding of key customer needs and requirements and expanding the relationships by continuously proposing solutions that meet their needs in the procure to pay process.

- Review all non-compliant requests with the Team Leads and work with the end users to ensure they understand the reasons for the noncompliance and support any training/knowledge gaps.

- Contribute to the definition and implementation of continuous improvement initiatives based on identified issues. Identifying associated training needs to close any gaps.

- The role requires exceptional communications, people and time management skills and will be responsible for the performance of the buying team.

- Closely work with Accounts Payable to ensure smooth transactions as well as help resolve issues.

Data Analysis and Reporting:

- Utilize data analytics to monitor procurement KPIs and identify areas for improvement.

- Present regular reports to management on procurement performance and improvement.

Technology Integration:

- Explore and implement technology solutions to automate and optimize procurement processes.

- Stay informed about industry trends and advancements in procurement technology.

- Good understanding of SAP (ECC, S/4Hana and Ariba Sourcing and Buying modules), Procurement end-to-end processes, stakeholder management and building high performance teams are prerequisites.

Qualifications:

- Bachelor's degree in business, Supply Chain Management, or related field. Master's degree is a plus.

- Proven experience 10+ years in procurement, with a focus on operations and process improvement.

- Strong understanding of shared services processes and their impact on procurement operations.

- Excellent communication, and interpersonal skills.

- Demonstrated leadership experience in managing cross-functional teams.