Digital Program Manager - BFS

Key Deliverables - 

- Managing the portfolio of self-trading customers and drive Digital First strategy

- Creating onboarding journeys for customers. Introducing him to all our products and platform

- Use AI/ML output to engage with the client, give relevant advice and drive self-trading behaviour

- Working on giving uniform advisory experience to clients although client is mapped to the pool of dealers

- Automating and managing various campaigns and reach out to larger number of customers with optimal resources

- Improve platform and product penetration and work on upsell and cross sell of products

- Development and maintenance of cutting edge technology tools to increase productivity and customer experience

- Responsible for frontline's achievement of defined monthly KRA and alignment of KRA policy with business requirements

- Maintaining an awareness of major industry trends and evaluate enhancement opportunities through continuous research

Job Requirement - 

- Experience of 5-7 years in managing Products/ Digital Business in large organization

- MBA in Marketing/Financial Markets

- Self-motivated person who can manage end to end execution

- Should be good at creating new Systems, processes with help of IT

- Close attention to detail, accuracy, follow-through and excellent organizational & interpersonal skills

- Strong process orientation & ability to work with data

- Ability to work with cross functional teams

- Strong customer orientation

- Well versed with emerging technologies like cloud computing, CRM & LMS