Digital Product Manager - Lead Management & Tele - Life Insurance

Job Summary

The Product Manager for LMS will be responsible for the strategic planning, development, and implementation of our LMS products. The ideal candidate should have a deep understanding of LMS functionalities, experience with diallers, and a preference for candidates with a background in life insurance.

Responsibilities:

Product Strategy and Vision

- Develop and implement the digital product strategy for integrating life

- Define the product vision, strategy, and roadmap for LMS solutions.

- Conduct market research and competitive analysis to identify opportunities for product innovation and improvement.

- Collaborate with internal stakeholders to align product objectives with business goals.

Product Development and Management

- Oversee the entire product lifecycle from concept to launch and ongoing optimization.

- Work closely with the development & QA teams to ensure timely and high-quality product delivery.

- Prioritize product features, enhancements, and bug fixes based on user feedback, market demand, and business impact.

Stakeholder Engagement

- Communicate product plans, progress, and results to stakeholders, including senior management, sales, marketing, and customer support teams.

- Gather and synthesize feedback from internal teams and customers to inform product decisions.

User Experience and Customer Focus:

- Ensure the LMS products deliver an exceptional user experience and meet customer/user needs.

- Conduct user testing and gather feedback to continuously improve the product.

Technical Knowledge and Dialler Integration:

- Maintain a thorough understanding of LMS functionalities and best practices.

- Have basic knowledge of dialler systems and how they integrate with LMS platforms.

- Work with technical teams to ensure seamless integration of diallers with the LMS products.

Performance Monitoring and Analysis

- Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement.

Compliance and Risk Management

- Ensure the LMS comply with organisation's standards, regulations, and best practices.

- Identify and mitigate risks associated with product development and deployment.

Candidate Profile

- BE in Technology

- Min 4+ years of proven experience as a Product Manager, preferably with LMS platforms.

- Basic knowledge of dialler systems and their integration with LMS.

- Experience in the life insurance industry is highly preferred.

- Strong understanding of product management principles and best practices.