Digital Product Manager - BFSI Sector

- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

- Create buy-in for the product vision both internally and with key external partners

- Develop product pricing and positioning strategies

- Scope and prioritize activities based on business and customer impact

- Meeting Partners and providing solutions, handling partner integrations

- Understanding the needs of multiple stakeholders.

- Facilitating the negotiation of requirements amongst multiple stakeholders.

- Building scope and requirements for digital platforms basis the product strategy

- Understand and lead analysis of the competitive environment, customers and product metrics to determine the right set of features to drive engagement

- Translate product strategy into detailed requirements and prototypes

- Work with design team to guide design of simple and intuitive user interfaces and experience

- Considering the product lifecycle - own, prioritize and execute the product roadmap

- Define and analyze metrics that inform the success of product across digital channels

- This role will be a bridge between all the business users and IT App team and cater to their systems needs and requirements

- Leading the technical team vendor team) during build-out of the product

- Brief the QA team and check the test cases drawn out

- Oversee the entire testing of the product before release

- Self-QC the finished product knowing the initial product requirements

- Study data from customer analytics and define, alter and enhance design processes whenever required

- Analyzing data to understand the various user pain points and then making changes to the product accordingly

- Enhancing product feature-wise flow and usage and defining new user journeys

- Owning the product development lifecycle month-on-month

- Prioritizing feature development and enhancements for every release

- Setting timelines and stake holder management for features

- Using analytics to optimize process flows and identify/solve customer issues

- Schedule project kick off meetings and reviews with stakeholders and business units.

- Schedule and facilitate daily stand-ups, sprint planning sessions, demos and retrospectives.

- Schedule regular project syncs and hand-offs, and assure delivery of appropriate assets to internal and external teams.

- Lead the App/ L2 support team to ensure that the customer complaints are addressed within the acceptable TATs

- Problems are identified from root case and fixed

- Create tools to empower customer service to handle customer queries better and faster

- Track metrics like NPS, no. of queries raised, transaction delays etc. to benchmark ease of use

- Ensure resolution of customer queries satisfaction in terms of resolution TATs

- Drive product launches including working with marketing, business owners, and sales team members

- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed

- Act as a product evangelist to build awareness and understanding