Digital Platform Manager - Product Management - FinTech/Internet Firm

Opening For Digital Platform Manager

Location - Mumbai

Position Purpose:

End to end ownership of Digital Platform to enhance digital value proposition and customer experience

Key Responsibilities:

- Steering the development of digital platform, features, and solutions that power all elements of the customer experience on web and mobile.

- Using knowledge of market segments and customer preferences, identifying platform features gaps to drive the roadmap.

- Owns the go-to- market strategy to launch new features and drive customer engagement by working closely with Digital Org.

- Cross functional relationships with product, technology, marketing, design, operations and analytics teams to bring features and solutions to market, and grow business opportunities. Work closely with agile teams (Digital Org) of Engineers, UX/UI Designer, marketer, data analyst, content strategist and business head.

- Monitor customers/users with a keen eye towards understanding consumers, their pain areas and their behaviour on the site and mobile application

- Always thinking did you solve the problem right, how to improve on boarding rate, revenue conversion, which is the easiest payment method, which schemes are doing best, how can I improve the bounce rate on the site etc.

- Own the digital platform and work on it focused on defining, iterating and solving customers problems. Obsess about better customer experience and perfect consumer journeys.

- Analyse various metrics that inform the success of digital platform.

Role Requirement :

A successful candidates will be highly analytical and adept at distilling a wide range of disparate functionalities into clear, understandable applications that customers will love. We are looking for someone customer-obsessed and digitally savvy with a strong interest in consumer financial products. This role involves both strategic and tactical thinking in a highly ambiguous and competitive environment.

- Must have- Prior 5+ years of experience in digital platform (product) management in b2c internet based businesses (preferred e-commerce, fintech & BFSI, Travel)

- Knowledge of end to end customer life cycle with B2C products or services.

- Experience driving cross functional teams to deliver digital platforms (features) on tight deadlines.

- Self - Starter, with a high degree of curiosity, creative problem- solving skills, strong attention to detail, comfort working in ambiguous and fast paced environments.

- Excellent verbal and written commuincations skills and ability to influence.

- Proven analytical and quantitative skills, ability to use data and metrics to back up assumptions and develop business case.

- B.Tech + MBA from top tier Institute (ISB/FMS/XLRI/ & IIM A/B/C/L)

- Individual contributor role