Digital HR Transformation Role - BPO/ITeS

- Conceptualise and develop HR Technology architecture (E.g. - HRMS) basis market trends and business /functional requirements and ensure continuous evolution of the same basis insights through a robust feedback process from various stakeholders

- Leverage expertise to introduce market leading and futuristic technologies to the business and develop HR functional and technical knowledge within the group, ( E.g. - Query Resolution Chatbots , Sentiment Analysis Tools, etc.)

- Work on functional design, process design / conceptualizing ( including scenario design, flow mapping), prototyping, testing and training partnering with IT vendors to deliver technology services while minimizing costs/ processing time.

- Develop predictive / prescriptive analytical models to drive functional excellence in identified focus areas basis business prioritization . E.g. - Attrition etc.

- Review and evaluate the feasibility and cost-benefit analysis of introducing the HR technology in the organization; prepare business case for the same through primary and secondary research

- Work along with cross-functional teams to identify and prioritize key HR Business areas where AI/ML/RPA solutions can drive significant business benefit

- Assist in releasing RFP, vendor demos, vendor quotation comparison, negotiation finalisation of vendor contracts by coordinating with vendors & internal stakeholders

- Guide the team to address users' issues in a timely manner so as to minimize disruptions to business-as-usual activities

- Educate, communicate, and coach stakeholders, responsible for employee processes, to develop and adopt digital mindset and new capabilities in the consumerization of the employee experience

- Liaison between different stakeholders to develop and implement various reports and analytical dashboards based on business requirements and provide insights and action plan for course correction

- Estimate resource / budget requirements and effectively allocate resources for meeting the short and long term objectives of the business operations

Qualifications - BTech / BE in Computer Sciences and MBA in HR

Desired Experience :

- 5-15+ years of experience

- HR work experience of diverse employee profiles (Tech, CX, Analytics) and business groups

- Hands on experience in HR analytics and change management

- Experience of handling at least one end to end digital HR Transformation in a large size organisation is desirable