Digital Conversation Analyst - Social Listening

We are a 7 year young & growing executive search firm with a global reach named ARCENT GLOBAL HR. We provide dependable top level talent to our clients. Most of our clients are leading MNCs.

We have an opening with one of our client which is the largest and top-ranked provider of high end research and analytics services to the world's leading commercial and investment banks, insurance companies, corporations, consulting firms, private equity firms and asset management firms.

Job description

Social Listening - Digital Conversation Analyst, Gurgaon

The Job

- Develop relationships with internal customer teams, this is a key part of the role as the team are so small

- Creating briefing material/templates to capture customer requirements

- Listening, Monitoring and Analysing against KPIs - at a minimum we'll want to listen to B2B social channels and our customers' influencer's sites i.e. Associated news, tech, industry sites, forums and blogs.

- Producing and presenting reports and recommendations around key KPIs that drive business forward

- Building an alert system of issues with a crisis potential.

- Capturing top prospects and customer's comments/questions and feeding them to appropriate teams

- Training the team/ internal customers so that they understand how to get the best out of their report

- Keeping on top of the latest technologies (e.g. advanced queries, Google tools) to gather insights

- Reviewing processes periodically to see if we can speed them up or try new ways to improve

- Managing a calendar/dashboard of activity

- Keeping track of best practice projects based on the output of your insights.

What you'll need to do in the job

- 3+ years of work experience in a similar job in B2B company, preferably telecommunications or IT services

- Experience managing social listening using Eloqua, or very similar system (like Oracle SRM (module within Eloqua), Radian6, BrandWatch etc.)

- Knowledge of translating business requirements into query strings that pull out the most concise results and cut out irrelevant noise

- The ability to translate insights into clear business recommendations

- Business degree

- Deep understanding of the B2B social platforms (LinkedIn, Twitter, Facebook, SlideShare, YouTube, Blogs etc) and social media terminologies

- Understanding of website analytic tools e.g. Omniture, Google Analytics

- Excellent English Communication Skills (written and spoken). This is key as you'll need those to develop relationships, work with internal customers and our team.

- Excellent analytical skills and attention to detail

- Executive report writing & presentation skills are a must

- Be a proficient user of MS SharePoint and MS Office (Excel, PowerPoint)

- Ability to perform primary and secondary research to arrive at insights which address client requirements.

- Optimistic, passionate about digital, team player and solution orientated

Please share updated CV and give the below details:

Total Exp. (Years) :

Current Company :

Current Desgn :

Experience of managing Eloqua, Radian6, BrandWatch and name website analytic tools :

Exp. of teelcom/IT industry :

Current CTC (Fixed+variable):

Expected CTC :

Notice Period :

Describe your role in short:

Reason for change :

Priti Bedi
M: +91 8860062555