Digital Aptech - Associate Manager - Accounts Receivable

RESPONSIBILITIES:

- Ensure day-to-day incoming transactions on accounts receivable applied correctly against the customer and responsible for OTC cycle example:

- Approval of customer registration and amendment.

- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.

- Managing and overseeing all receivable processes.

- Review reconciliation, payments/bank statements.

- Reviewing and Resolving customer payment discrepancies.

- Reviewing customer accounts statements and reconciliations.

- Adjustment entries/passing journal.

- Review AR aging report.

- Credit management.

- Order Management.

- Responsible for AR close.

- Handle new migration/process transition.

- On-site visits on process migration will be an added advantage.

- Maintain strong customer relationships and resolve the customer queries on time.

- Publish dashboard for the overall visibility of AR Process.

- To ensure the Productivity and SLAs are met for the process

- Ensure FTR's & Reports are published timely

- Ensure records of Leave to be maintained

- Conduct daily huddles, error discussions and random audit based on the analysis of the internal and external errors

- Targets set in the KPI indicators (External and Internal KPIs, wherever applicable) need to be achieved

- Ensure that all the new process requirement or changes will be updated in DPM/SOP/SLA, PFC immediately.

- Rotation of team members in different processes

- UAT for new enhancements, if any

- BCP Preparedness

- Handling complaints from Front Office, if any, along with HOD/Center Head

- Regular calls with Front office to check the health of the process.

- Process Improvements & Automation.

REQUIRED SKILL SET:

- Candidate has prior experiences in shipping industry.

- Basic knowledge in Geography (Continents, Countries & Ports)

- Open to Working in shifts

- Knowledge of Advanced Excel.

- Experience in BPO/Outsourcing business.

- Minimum 3-6 years of experience.

- Handled directly a team size of 10 team members for more than 2 years

ACADEMIC QUALIFICATION:

- MBA (Finance)/PG/Graduate in Commerce.

- Basic MS office Certification.

- Knowledge on ERP