Digital Aptech - Assistant Manager - Export/Import Documentation

Areas of Responsibilities:

- Manage, review, coach up the export documentation team.

- Follow metrics to ensure department success.

- Streamline in-house processes.

- Help to continue to build a team-oriented atmosphere.

- Obtain essential shipment data from clients to start the documentation process.

- Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.

- Be well versed in different terminology in order to accurately complete documents.

- Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Required Skill Set:

- Backoffice experience of at least 6-7 years or more

- Worked preferably in Logistics/ shipping domain back office

- Very good experience of Project Management and has handled new process migrations (PROCESS MIGRATION)

- Worked with process metrics and has working knowledge of productivity, accuracy and TAT

- Handled directly a team size of 20 team members for more than 2 years

- Worked in processes across time zones

- People Management and Time Management skills

Educational Background & Experience:

- Post Graduates /MBA preferred.

- Minimum 5 - 10 years from Shipping Background Mandatory