DigiLantern - Assistant Manager - Sales

We are looking for a responsible Assistant Manager.

- Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.

- Assistant Manager responsibilities include hiring and training sales associates, monitoring inventory and ordering merchandise based on demand.

- You will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

- Our ideal candidate will have retail manager skills with a sharp business mindset.

- You should also be skilled at organizing and solving problems.

- Interpersonal and mediation skills will also be very useful, since you'll often be acting as a liaison between managers, employees and customers.

- Ultimately, the duties of the Assistant Manager are to make sure our work effectively, and that we keep our customers happy.

Responsibilities

- Assist Manager in planning and implementing strategies to attract customers

- Coordinate daily customer service operations (e. g. sales processes, orders and payments)

- Track the progress of weekly, monthly, quarterly and annual objectives

- Monitor and maintain store inventory

- Evaluate employee performance and identify hiring and training needs

- Supervise and motivate staff to perform their best

- Coach and support new and existing Sales Associates

- Monitor retail operating costs, budgets and resources

- Suggest sales training programs and techniques

- Communicate with clients and evaluate their needs

- Analyze consumer behavior and adjust product positioning

- Handle complaints from customers

- Research emerging products and use information to update the store's merchandise

- Create reports, analyze and interpret retail data, like revenues, expenses and competition

- Conduct regular audits to ensure the store is functionable and presentable

- Make sure all employees adhere to company's policies and guidelines

Requirements and skills:

- Proven experience as a Retail Assistant Manager or similar position

- Experience with recruiting and performance evaluation processes

- Familiarity with financial and customer service principles

- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

- Proficient user of MS Office (MS Excel in particular)

- Leadership and organizational abilities

- Interpersonal and communication skills

- Problem-solving attitude

- Flexibility to work in shifts

- BSc/BA in Business Administration or relevant field; MSc/MA is a plus