Digi Lantern - Relationship Head - Domestic & US Market

Relationship Head - DigiLantern (Domestic + US Market)

A Relationship head required for DigiLantern.

- The profile will be to work directly with our assigned group of customers (portfolio) to grow a customer's revenues as well as ensure renewal of subscriptions.

- To ensure that the customers are gaining full benefit of the subscribed products as well as to identify opportunities where other Digi products may meet the needs of the customer. The RM head should be an expert in all aspects relating to account management, commercial relationship management, identifying up-sell opportunities, record keeping and facilitation of client requests.

Responsibilities :

- Adheres to all the defined processes including client engagement guidelines.

- Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.

- Ensures all customer details are updated regularly in the CRM tool.

- Conducts ongoing usage analysis to gauge product effectiveness.

- Leverages market data to develop / enhance the current business relationship.

- Conducts periodic audits and collect positive feedback for marketing purposes.

- Reviews all major deliverables to ensure quality standards and customer expectations are met.

- Creates and Manages in a RM team at DigiLantern

- Ensures that customer's goals and expectations are being met.

- Responsible for the optimal use of purchased products leading to increased revenue from customer base.

- Proactively finds ways to build the client's business and grow accounts.

- Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services

- Other duties as assigned by the top management

Requirements :

- Bachelor's degree or equivalent required.

- Proficient in any of the following languages: Italian, English, Spanish and Portuguese.

Total work experience of 5 - 10 years with :

- 5+ years of experience in relationship management.

- 3+ years of experience in working on a SaaS platform preferably.

- Must possess excellent presentation and analytical skills.

- Proficient with Microsoft office and web related terms.

- Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.

- Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.

- Excellent analytical, problem solving and troubleshooting skills.

- Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.

- Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred.

- Looking for local candidates who have maintained client relationship primarily in the US & UK.

Location : Central Delhi (East Patel Nagar)